Team Leader - F&B Service - Jumeirah Burj Al Arab

About Jumeirah & the Hotel

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. Dubai's most iconic hotel and a global icon of Arabian luxury, Jumeirah Burj Al Arab is the flagship hotel of Jumeirah’s portfolio of exceptional properties, representing a timeless pinnacle of luxury.One of the world’s most photographed superstructures, the elegant sail-shaped hotel redefines the meaning of luxury hospitality both in Dubai and around the world. Dedicated to creating memorable moments, Burj Al Arab Jumeirah is home to some of Dubai’s most exquisite dining experiences, from the MICHELIN starred and Gault&Millau’s three toque Al Muntaha to the ultimate lifestyle destination, SAL.

About the Job:

An opportunity has arisen for a Team Leader to join the F&B Service Team in Jumeirah Burj Al Arab. The main duties and responsibilities of this role:

• Supervises effectiveness of workflow and sequence of service during service periods and provides constant hands-on support.
• Supervises closely and monitors the cashiering function of the outlet to ensure compliance with JI Cashiering Procedures.
• Monitor customer satisfaction and respond to customer feedback and complaints.
• Inform the Outlet Manager / Assistant Manager of any complaints or negative feedback from guests after they first try to resolve them.
• Conduct performance evaluations of colleagues, training of colleagues, guidance, coaching and counselling of colleagues.
• Maintain a thorough working knowledge of F&B SOPs and ensure these are upheld at all times through constant observation and coaching.
• Conduct the pre-service shift briefing in the absence of the Outlet Manager / Assistant Manager.
• Ensure opening and closing checklists are completed on a daily basis.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• One year of experience in the same position in a restaurant sector: within a 5-star hotel, luxury restaurant, or upscale bar setting.
• Fluent in English and an additional international language is a plus.
• Knowledge of Food and Beverage applications: Micros and Sevenrooms.
• Passion for delivering exceptional dining experiences.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.