Team Leader - F&B Service - Jumeirah Burj Al Arab

About Jumeirah:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Burj Al Arab:

Jumeirah Burj Al Arab, Dubai’s most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah’s exceptional portfolio. Its sail-shaped structure, one of the world’s most photographed superstructures, redefined luxury hospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences.

About the Job:

An exciting opportunity has arisen for a Team Leader to join the Al Iwan team in Jumeirah Burj Al Arab. The main duties and responsibilities of this role:

• Supervise daily operations and guide the F&B service team to meet departmental goals and service standards.
• Lead pre-shift briefings to communicate duties, updates, and directives from management to ensure team alignment.
• Delegate tasks effectively and ensure team members are motivated, productive, and delivering consistent guest service.
• Handle guest inquiries and complaints professionally, ensuring resolution and escalation where needed.
• Maintain accurate reports and records and conduct regular checks and audits to uphold service quality and compliance.
• Provide expert guidance on food, beverage, and destination dining themes, ensuring a memorable guest experience.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• One or two years of experience in the same role with a strong F&B background in a 5-star luxury property or a standalone/branded restaurant.
• Proficient in English and a second language (Russian).
• Strong knowledge of Microsoft Office products, Opera (Cloud), Micros and Sevenrooms.
• Experience working in a multi-cultural environment; confident in successfully handling complaints of various severity.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.