Team Leader - Food and Beverage - Jumeirah Marsa Al Arab

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Designed as a destination in its own right, Jumeirah Marsa Al Arab sets a new standard in global hospitality. Featuring an avant-garde design by architect Shaun Killa, Jumeirah Marsa Al Arab includes a hotel with 387 rooms and suites, 82 luxury residences, an 82-berth superyacht marina by D-Marin and The Fore, where four restaurants join together to bring guests the best dishes from around the world.

Explore new worlds of wellness, gastronomy and mixology. Spacious rooms and residences all come with outdoor terraces and floor-to-ceiling windows designed to maximise their shimmering views across the Arabian Gulf. Landscaped grounds conceal five pools that cater to the needs of every visitor, from families to spa seekers. Wellness is redefined with three floors of spa space, where there are dedicated women only spaces and where treatment rooms segue to private terraces and the ocean beyond. Meanwhile, the look and feel of the 10 restaurants and 9 bars are inspired by destinations across the world and designed to appeal to a well-travelled clientele.

Guests are invited to spend precious time with family and friends, celebrate or simply enjoy the quiet luxury of time by the water.

About the Job:

An opportunity has arisen for a Team Leader to join our team in Jumeirah Marsa Al Arab. The main duties and responsibilities of this role are:

• Lead the team by setting a positive example, demonstrating compassion, honesty, and integrity in all interactions.
• Accurately identify and fulfill guest needs and expectations, including those with special requirements, by providing personalized service and information.
• Conduct pre-shift briefings for staff in your area of responsibility or section, ensuring all team members are informed and aligned with directives from middle or higher management.
• Maintain a clean and organized work environment, including dining areas, service stations, and back-of-house areas, to uphold hygiene and safety standards.
• Anticipate guest needs and proactively assist to enhance their dining experience, such as suggesting menu items, offering refills, and accommodating special requests.
• Collaborate effectively with kitchen and bar staff to ensure timely and accurate order preparation and delivery, minimizing wait times and ensuring food and beverage quality.
• Handle guest inquiries, feedback, and complaints tactfully and professionally, escalating issues to management as needed to ensure swift resolution.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• A minimum of one year experience as a senior waiter in a luxury hotel or a high-end restaurant, demonstrating a strong understanding of luxury hospitality standards.
• Proficiency in English is required, ideally complemented by proficiency with a second language (Spanish, French, Arabic, Russian, Mandarin, German or Greek).
• Strong interpersonal and communication skills.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.