Team Leader - Guest Relations - Jumeirah Marsa Al Arab - Residences

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Group’s newest resort Jumeirah Marsa Al Arab will lead a new generation of Group’s ultra-luxury portfolio. Nestled at the tip of a peninsula at the heart of Dubai’s largest private beach, with design influences of a futuristic superyacht, Jumeirah Marsa Al Arab will feature 303 rooms, 84 suites, and 82 serviced residences set amid private landscaped gardens. It encompasses specially integrated wellness and leisure destinations and an impressive line-up of signature restaurants, including a new concept comprising 4 restaurants in 1. With all rooms offering a panoramic vista over the Arabian Sea, this statement property will mark a new epoch for Jumeirah Group.

About the Job:

An opportunity has arisen for a Team Leader to join our Guest Relations team at Jumeirah Marsa Al Arab Residences. The main duties and responsibilities of this role:

• Provide the latest information on the complex’s outlets, amenities, services and facilities whilst actively upselling and making reservations as necessary.
• Provide historical and cultural facts of the destination and be a storyteller for Jumeirah and the unique hotel differentiators / interesting facts.
• Respond to any guest requests for particular services (e.g., directions, transportation, reservations, dry cleaning, celebrations, other) by making arrangements with the relevant departments and following up to ensure satisfaction.
• To meet and escort all arriving VIP guests to their rooms, ensuring that their needs are met, their luggage swiftly sent to their rooms and that they are checked-in in a courteous and efficient manner without delay.
• Efficiently compose and communicate the VIP memo on a daily basis through effective guest research and profiling, gathering essential information relative to the guest and recognizing value of any particular source /company/group or agent.
• Reach out to all VIP guests on arrival prior to their arrival to establish contact and arrange any necessary requests. Once guests arrive on property, serving as the main point of contact. Once guest has departed, following up with post departure email and or phone call.
• Using the E Butler system to check in with VIP guests and ensure they have everything they need

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Minimum two years’ experience in hospitality or guest service-related work
• Strong guest service orientation
• Adaptability and appreciation of cultural diversity
• Ability to make guests feel welcome and informed

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, excellent leave and health care package including dental coverage, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.