Team Leader - Guest Services

Centro Hotels by Rotana


Date: 13 hours ago
City: Sharjah
Contract type: Full time
Job Description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Team Leader - Guest Services you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as-

  • Extend personal service and attention to all guests, with particular emphasis on Club Rotana and VIP Guests
  • Prepare and coordinate the distribution of guest amenities, welcome letters and fruit setups for VIPs and long-stay guests
  • Maintain an up to date knowledge of the hotel and local services, supply information and respond to guest queries and promote inter-hotel sales and in-house facilities
  • Maintain and update guest history profiles through the Opera guest profile system
  • Review and prepare next day’s arrival reports for VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activated
  • Block rooms ensuring allocation, according to guest expectations, utilizing guest history and communicates with all related departments to create awareness of any special requirements
  • Give courtesy calls and complete the daily call log as per established guidelines

Skills

Education, Qualifications & Experiences

You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.

Knowledge & Competencies

The ideal candidate will be well versed in Guest Relations and Executive Club operations with excellent presentation and communication skills as well as a high aptitude for customer care. You are an extremely proactive and ‘switched on’ person with an outgoing, charismatic and approachable character. You should work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

Understanding Hotel Operations

Effective Communication

Planning for Business

Supervising People

Understanding Differences

Supervising Operations

Teamwork

Adaptability

Customer Focus

Drive for Results

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Accountant

Bausch Health Companies Inc., Sharjah
1 week ago
Join our global diversified pharmaceutical company enriching lives through our relentless drive to deliver better health outcomes to our patients. We are all in it together to make a difference. Be a part of a culture that doesn't just wait for change but actively creates itwhere your skills and values drive our collective progress and impact.Maintain and reconcile general ledger...

Officer, Insurance Services

SSBZHospital, Sharjah
1 week ago
OverviewFacility Overview:Sheikh Sultan bin Zayed Hospital (SSBZH) is a state-of-the-art healthcare facility in the Northern Emirates run in partnership with M42. This unique collaboration between the civilian and military sectors is an example of a shared commitment to delivering world-class medical care. With access to cutting-edge technologies and the expertise of M42’s renowned network — such as Imperial College London's...

Senior Associate - Technical Lead, Aquatic Design

WSP in the Middle East, Sharjah
1 week ago
Job Description""At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as...