Team Leader, Lost Chambers - #24751
Atlantis The Palm
Team Leader, Lost Chambers
At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.
Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.
About The Role
As Team Leaders within Lost Chamber department you will be responsible for one or more areas which includes Resort Kiosk Booking Points and Lost Chambers but may not be limited to Arrival (Ticketing), Aquaband Inventory & Sanitization, Aquaventure Guest Service Huts or Dolphin Bay/Sea Lion Point.
Team Leaders will provide support to assigned subordinates ensuring adherence to the Atlantis Guest Service Philosophy, Cash Handling Policies, knowledge of Marine & Waterpark products and services, and assist other areas in Admissions or Aquaventure as required.
Additionally, Team Leaders will aid Assistant Managers and Managers with maintaining colleague engagement & motivation, ensure adherence to Resort Policies & Procedures, and achievement of Key Performance Indicators, as well as Revenue Goals.
About The You
To be successful in this role, you need to have a previous experience leading a team and carrying out training in cash handling, transactions, payments along with upselling and reporting. Additionally, proficiency in the use of Microsoft Office, Opera, Galaxy and other admissions point of sale system (such as Omnico or other).
We are looking for someone with strong written and spoken communication skills, has good organizational skills and is good at problem solving. The candidate will be a team player with strong sense of self-responsibility. Must be fluent in English, (Arabic, Russian, Chinese, German is a plus).
Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.