Team Leader - Micro Fulfilment Centre

We are seeking a proactive and experienced Dark Store Team Leader to manage the day-to-day operations of our dark store facility. The ideal candidate will be responsible for overseeing order fulfillment, inventory management, team coordination, and ensuring a seamless customer experience through timely and accurate deliveries.

Key Responsibilities

• Store Operations:
• Oversee daily operations of the dark store including picking, packing, staging, and dispatching orders.
• Ensure all operational processes are followed and optimized for efficiency.
• Team Management:
• Lead, train, and motivate a team of pickers, packers, and support staff.
• Allocate tasks effectively and manage staff performance and schedules.
• Conduct daily briefings and resolve team-related issues proactively.
• Inventory Control:
• Monitor stock levels, ensure accurate inventory records, and coordinate with procurement for replenishment.
• Conduct regular stock audits and ensure loss prevention measures are in place.
• Order Fulfillment:
• Ensure all orders are picked and packed accurately and dispatched on time.
• Maintain high order accuracy and fulfillment rates.
• Compliance Safety:
• Maintain cleanliness and organization of the dark store as per safety and hygiene standards.
• Ensure compliance with health and safety regulations.
• Reporting:
• Provide daily, weekly, and monthly reports on store performance, stock levels, and team productivity.
• Report incidents, discrepancies, and escalations to the Operations Manager.
  

Key Requirements

• Proven experience (2+ years) in a warehouse, fulfillment center, or dark store environment, with at least 1 year in a supervisory role.
• Strong leadership, organizational, and communication skills.
• Ability to handle high volumes of orders and work under pressure.
• Familiarity with inventory management systems and basic Excel reporting.
• Knowledge of health, safety, and hygiene standards in a warehouse environment.
• Willingness to work flexible shifts, including weekends and public holidays.
  
  

Qualifications

Bachelor's degree or diploma in Logistics, Supply Chain Management, or a related field.

Experience in e-commerce, grocery, or quick-commerce operations is a plus.

Multilingual proficiency is an added advantage.

Prior experience at Noon Darkstore or similar quick-commerce operations is a strong advantage.