Team Leader, Reservations
Atlantis Resorts
Date: 15 hours ago
City: Dubai
Contract type: Full time
( 18424 )
A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.
The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.
Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.
About The Role
As a Team Leader, Reservations at Atlantis The Palm, Dubai, you will be responsible for leading a team of reservation agents to provide exceptional customer service to guests and clients seeking to book rooms and experiences at our world-renowned resort. You will oversee the team's daily operations, including handling customer inquiries, managing reservations, and ensuring that all processes and procedures are followed accurately and efficiently. You will work closely with the Reservations Manager to develop training programs for new employees, and to ensure that existing team members are supported in their roles.
About You
The successful candidate will be a natural communicator and a strong leader, with the ability to motivate and inspire their team to achieve exceptional performance. You will have previous experience in a similar role, with a keen eye for detail and a passion for delivering exceptional customer experiences. If you are looking for a dynamic and rewarding role in a world-class hospitality environment, we encourage you to apply.
We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.
With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.
A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.
The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.
Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.
About The Role
As a Team Leader, Reservations at Atlantis The Palm, Dubai, you will be responsible for leading a team of reservation agents to provide exceptional customer service to guests and clients seeking to book rooms and experiences at our world-renowned resort. You will oversee the team's daily operations, including handling customer inquiries, managing reservations, and ensuring that all processes and procedures are followed accurately and efficiently. You will work closely with the Reservations Manager to develop training programs for new employees, and to ensure that existing team members are supported in their roles.
About You
The successful candidate will be a natural communicator and a strong leader, with the ability to motivate and inspire their team to achieve exceptional performance. You will have previous experience in a similar role, with a keen eye for detail and a passion for delivering exceptional customer experiences. If you are looking for a dynamic and rewarding role in a world-class hospitality environment, we encourage you to apply.
We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.
With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.
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