Technical Authority Expert

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About This Opportunity

We are now looking for a Technical SME having strong knowledge of Mobile App Operations (preferably customer self-service area) along with the related backend systems.

This job role is responsible for E2E Service Management in a 24*7 Live environment for managing the Self-Service Application(s) including service availability, incident, changes, release deployment, BCP and continuous service improvement

What You Will Do

Application & Backend Performance Management

• Maintain production system & ensuring its performance and stability.
• Evaluate performance on day-to-day basis and raise any issues with performance teams.
• Manage Escalations on Application Issues.
• Daily governance with team on application performance and process
  
  

Defect & Problem Management: -

• Optimize and improve on system alerts & monitoring.
• Responsible for L2 analysis by analyzing system log, Database, heap dump, thread dumps, PCAP files to trace IT & network defects issues.
• Coordination with L3 Team & Product teams for restoration of any faults
• Reporting of defect status in form of reports
  
  

Incident Management: -

• Responsible for Driving E2E closure for Incidents with L3 & Product teams
• Work in tandem with Incident Management for closure of Issues.
• Release Management: -
• Design Review, Test case validation & Deployment of CRs on production environment.
• Ensure production sanity by solving post deployment issues.
• Application patch deployments
• Security Vulnerability review and fix
  
  

You will bring

• Education: Graduate in Computer Science or similar
• Experience: 10- 12 years into Oracle WebCenter sites & WebLogic Application Server
• Leadership:- Minimum 3-5 years of team leader experience ( 5 to 10 resources )
  
  

Must have/Technical

Sound understanding on Mobile Self Service Application and related back-end Architecture including string Understanding of

• Web-App-DB tier architecture and
• Webservice & Queue based Interfaces.
  
  

Excellent Understanding & Hands-on

• Deployment knowledge on Webservers like TOMCAT, APACHE, Web-logic.
• Good understanding of JMS based Messaging.
• SOAP, JSON, XML interfaces
• Oracle & SQL including PL/ SQL.
• Shell Scripting & Perl Scripting
  
  

Good To Have

• Knowledge on ITIL.
• Basic understanding of
• Telecom domain and other integrated applications like Billing Systems, EAI/ Messaging platforms, Payment gateways.
• OpenShift Platform, ELK
  
  

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Would you like to take a tour to “Life at Ericsson MEA”, visit short video https://youtu.be/3_O_MTt0PAY?si=HnqI4J3gpj2papL_

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse an inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: United Arab Emirates (AE) || Dubai

Job details: Technical Authority Expert

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