Technical Field Support

Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation

Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market

Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity.

Our technology mirrors our people - Smart, Innovative & Forward Thinking

www.geidea.net

To maintain competitive advantage as we grow, we are currently looking for an Point of Sale / POS Field Technician.

Purpose: Responsible for the on site set up of hardware for Point of Sale / POS) deployments, customer on site training and on site replacement, repair and reconfiguration of existing customer hardware

Key Accountabilities:

• On site set up of hardware such as ECR/ Point of Sale / POS touchscreens, printers, scanners, cash drawers and payment devices. Includes connecting devices to power and network and configuring devices
• Positioning, physical installation of devices and tidy and sensible cable management
• Accessing and configuring the network to facilitate functioning of network devices including IP printers, kitchen displays, handheld devices access points, switches and routers.
• Ensuring wireless network coverage is sufficient to support wireless devices like handheld ordering devices and planning and installing adequate access points when required
• Testing the completed set up in a comprehensive manner to ensure all device configuration and setup is working as intended
• Troubleshooting issues detected or reported by customers in a methodical manner to identify hardware issues or misconfigurations and rectifying them according to company best practices
• Training customers in hardware use by demonstrating the hardware and software and responding to customer questions
• Diagnosing hardware and configuration issues and putting a plan in place to resolve them
• Managing hardware deployments, configuration and issue resolution through our ticketing system
• Repairing or replacing damaged or non functioning hardware
• Liaise with offsite support in our shared services centre when needed for deployment or issue resolution
• Manage your time effectively and delivery results to the customer on time within agreed SLAs
  
  
  

Required Work Experience:

• 2+ years experience preferably in a technical role in software, Information Technology or SAAS
• Track record of meeting SLAs
• Track record showing good technical fundamentals
  
  
  

Desirable Experience:

• Degree, degree or other professional qualification in IT, Software, Engineering, Networking or similar area
• Experience and knowledge of the ECR (Point of Sale / POS) sector
  
  
  

Required Skills/Competency:

• Fluent in Arabic and English [Note: English may be ok for UAE market]
• Good fundamental knowledge of networking set up and configuration
• Good general IT knowledge
• Good time management and ability to manage a constant flow of support requests
• Can demonstrate excellent problem solving skills
• Can work in a fast paced environment and under pressure
• Customer facing communication skills are essential
• Data driven and comfortable working to KPIs
• Self motivated with a drive to achieve and exceed support targets
• Passion for new technology and software
  
  
  

Desirable Skills/Competency:

• Drivers licence and own vehicle
• Experience with ECR, POS devices and network printers a plus
• Experience with support ticketing systems a plus
• Flexible working hours including evenings or weekends
  
  
  

To maintain competitive advantage as we grow, we are currently looking for a

Our values guide how we think and act - They describe what we care about the most

Customer first - It’s embedded in our design thinking and customer service approach

Open - Openness allows us to constantly improve and evolve

Real - No jargon and no excuses!

Bold - Constantly challenging ourselves and our way of thinking

Resilient – If we fail, we bounce back stronger than before

Collaborative - We know that we can achieve a lot more as a team

We are changing lives by constantly striving for a better solution

Click apply below and become part of the Geidea story