Technical Product Owner -Loyalty

Job Purpose

At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. Do you want to play a part in that journey and own technical products used by stakeholders and customers across the world? Join us in Cosmopolitan Dubai as a Technical Product Owner and make your mark on the aviation world by taking our products to the next level!

Join our Technical Product Management team, where we build effective technology products and services that our customers love. We offer a mix of B2B and B2C products and services in domains such as Digital, Airline and Airport Operations, Group Services, and Commercial. Our goal is to continuously evolve our products, enriching them with features that focus on delivering value to our customers and users. If you are passionate about creating impactful technology products and ensuring their success, we invite you to apply and to contribute to the innovation and excellence at Emirates Group.

Technical Product Owners (TPO) are the “front door” to multiple product engineering teams, owning the backlogs of work spread across feature, function, non-functional (NFR), BAU, Technical Debt, spikes, and ceremonies. Leading and empowering their teams, the TPO acts as a “voice of the customer”, partnering with business counterparts to lead the lifecycle for designated technology products and the underlying applications in their domain. They are accountable for enabling the business to achieve their objectives & strategic outcomes from concept through to operations. Technical Product Owner - Loyalty is a domain expert in loyalty systems and mobile applications. You will be expected to drive the backlog of the Skywards Everyday vendor applications and one current loyalty feature team. In addition, you will ensure you become a platform expert for your products and establish a strong relationship with relevant business stakeholders.

In this role, you will: 

• Be a part of our Product community, focusing on collaboration cross-functionally with engineering, delivery, architecture, and business partners, and identifying opportunities of improvement and growth.
• Be able to analyse business functionality changes and determine features and stories that clearly articulate the full range of amendments/enhancements that need to be done to both vendor and in-house systems.
• Own the entire lifecycle of the Product and drive product development through your engineering and scrum teams
• Write and refine user stories, prioritise backlogs, manage release activities and support sprint ceremonies
• Define detailed use cases, product requirements, and technical specs needed to support roadmap initiatives.
• Set product objectives, define success metrics and deliver business outcomes, ensuring KPIs and targets are met
• Continuously innovate and iterate as you deliver your roadmap in order to provide the best product and solutions possible
• Deliver world class user journeys that our customers value
• Document process flows to illustrate to-be states and changes to information flow.
• Conduct discoveries/feasibilities that potentially lead to RFI/RFT with the ability to manage those to conclusion with detailed vendor evaluations. At times be required to engage, drive and manage vendor priorities and activities pertaining to your prioritised backlog.
  
  

Qualifications & Experience

This job might be for you if you have:

• Bachelor's degree (12+ 3 years or equivalent) in Operations Research, Marketing Science, Information Systems, e-Commerce, or a combination of industry certification and 5+ years of relevant experience in Global Product (CSPO/SAFe/PSPO) trained and certified
• 2+ years practical experience of working as a Product Owner/Manager, in a team-facing capacity, with a proven record of driving discernible change and delivery, at pace.
• Whilst not essential, some experience working within a Scaled Agile Framework, across multiple initiatives and circa 50+ teams.
• Demonstrated technical or domain expertise, utilizing a depth and breadth of knowledge and practical experience within a specific domain or technical area. Stays up to date with regulatory and other changes in the technical area and understands how they apply to the Emirates group. Experience in any of the following domains:
• Loyalty Backend systems and APIs
• Native/Hybrid mobile apps, preferably loyalty mobile apps
• Management of vendors and external team
• Well-versed with the tools for the Product Management aspects of software delivery
• Strong and concise communicator at peer, line, and stakeholder levels.
• Build strong relationships with peers and team members.
• Appetite for building and identifying value, with a customer-centric mind-set.
  

Leadership Role: YES

Salary & Benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.