Technical Product Specialist

Product Technical Specialist – Middle East

Location: Dubai | Team: Product Management | Job Type: Full-Time

Join a global health tech leader transforming care delivery through smart, safe, and scalable digital solutions.

About The Role

As a Product Technical Specialist at InterSystems, you’ll be at the forefront of enabling successful healthcare system implementations across the Middle East. You’ll collaborate with regional and global teams to design, build, and support innovative solutions that meet both regulatory requirements and real-world clinical needs.

You’ll work across the product lifecycle — from early discovery and integration design, to go-live support and long-term optimization — all while maintaining a strong technical foundation and customer-centric mindset.

This is a dynamic, hands-on role that blends software development, problem-solving, and solution delivery in one of the most impactful sectors in the world: healthcare.

What You’ll Do

Product Discovery & Design

• Collaborate with project, product, and pre-sales teams to analyze customer requirements and design tailored solutions.
• Participate in customer and third-party workshops to scope integrations, reports, migrations, and other technical components.
• Estimate development and configuration effort across all phases of the project.
  
  

Implementation & Delivery

• Develop and test integrations, data migration scripts, reports, and configuration tools using modern technologies.
• Work in sprints alongside the configuration team to deliver contracted functionality.
• Conduct debugging and root cause analysis for complex issues during and after release.
• Work in agile-style delivery cycles in collaboration with configuration, QA, and services teams to ensure rapid and reliable delivery.
  
  

Go-Live & Support

• Support cutover planning and on-site go-live activities.
• Assist with handovers to the Support team and provide third-line support when needed.
• Evaluate and estimate changes introduced via Change Control or product evolution.
  
  

Collaboration & Enablement

• Act as a trusted technical advisor across implementation, support, and product teams.
• Mentor team members and contribute to continuous improvement of delivery workflows.
• Represent InterSystems with professionalism at customer sites and implementation partner locations across the region.
  
  

What You Bring

Essential Skills & Experience

• Proficiency in software development, scripting, or technical solution design.
• Hands-on experience with SQL, JavaScript, HTML, and web technologies.
• Strong analytical and problem-solving abilities; can break down complex challenges.
• Excellent communication and facilitation skills for diverse audiences.
• Comfortable designing and documenting technical solutions.
• Experience working directly with customers or external stakeholders.
  
  

Nice to Have

• Experience with InterSystems technology or healthcare systems.
• Knowledge of Health Information Exchange (HIE) standards such as HL7 or FHIR.
• Ability to work independently in ambiguous situations and take full ownership.
• Multilingual (English + Arabic or French highly desirable).
• Familiarity with GCC healthcare regulations and environments.
  
  

Who You Are

• Strategic thinker with a passion for solving meaningful problems.
• Adaptable and calm under pressure; thrives in regulated environments where safety, precision, and compliance matter.
• Detail-oriented without losing sight of the big picture.
• Collaborative by nature, with a bias for action and learning.
  
  

Qualifications

• University degree in Computer Science, Engineering, or equivalent professional experience.
• Willingness and ability to travel to customer sites (e.g., hospitals and labs) across the region.
  
  

Why Join Us?

At InterSystems, your work has purpose. We develop mission-critical systems that touch millions of lives every day — and we do it in a culture that values ownership, curiosity, and continuous improvement.

We offer:

• A flat and fast-paced environment where your ideas matter.
• Global exposure and opportunities to grow.
• A chance to work on tech that drives real-world healthcare transformation.
  
  

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.