Technical Support Specialist
dormakaba
Date: 3 weeks ago
City: Dubai
Contract type: Full time
We are looking for a Technical Support & Commissioning Engineer to join our regional team based in the UAE. The role focuses on commissioning Access Control Systems (ACS) projects, providing 2nd-level technical support to partners and customers, and delivering operator and technical trainings.
Key Responsibilities
Key Responsibilities
- Commission ACS projects across the MEA Region.
- Provide technical support and troubleshooting in line with SLAs and warranty coverages.
- Develop and conduct technical training course for partners and customers.
- Support R&D pilots, product release testing, and share knowledge internally.
- Prepare and submit regular checkpoint reports.
- Diploma in Electronics (Bachelor’s in Electrical/Electronics/IT preferred).
- 3+ years’ experience in technical service, commissioning, or troubleshooting in Extra Low Voltage (ELV) solutions.
- Knowledge of IT systems, networking, and databases (Microsoft SQL/Oracle).
- Strong communication, analytical, and problem-solving skills.
- Training delivery experience is an advantage.
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