Technical Trainer (Dubai)

Overview

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Role Overview

We are seeking a skilled and experienced Technical Trainer to join our team in the Middle East. This role is responsible for delivering and evaluating a range of customer and service training programs to the highest standards, ensuring alignment with the requirements of both internal and external stakeholders.

The successful candidate will be responsible for conducting high-quality operator and technical training across Rapiscan’s diverse product portfolio. Additionally, they will support the ongoing development of our technical training offerings, catering to both technical and non-technical audiences, based on business needs.

This position requires proficiency in delivering training in both English and Arabic to effectively engage and support a diverse learner base. This role will require regular travel across the Middle East region.

Responsibilities

• Deliver comprehensive and high-quality training to operators, supervisors, and service personnel, ensuring proficiency in Rapiscan product lines.
• Develop and refine training curricula, optimizing content to enhance stakeholder and customer expertise.
• Lead assigned training programs, ensuring alignment with business objectives while achieving revenue and performance targets.
• Maintain training accuracy and relevance, ensuring all instructional materials reflect the latest product specifications and industry standards.
• Uphold exceptional delivery standards, adhering to the core competency framework and established best practices.
• Facilitate external training initiatives, driving revenue growth through high-impact programs.
• Support specialized learning programs, including Aviation Security and Threat Recognition, contributing to broader organizational training objectives.
• Ensure regulatory and procedural compliance, completing reports, expense submissions, and documentation in accordance with company policies.
• Innovate training methodologies, recommending and implementing new approaches to enhance learning outcomes and engagement.
• Assist with new product rollouts and Entry into Service training, ensuring seamless integration and adoption.
• Maintain accurate training records, ensuring compliance with audit requirements and organizational standards.
• Translate and adapt training materials into Arabic, ensuring accessibility and effectiveness for Arabic-speaking audiences.
• Undertake additional instructional responsibilities, including soft skills training, as required.
  
  

Qualifications

• 4 years’ experience as a technical (or systems) trainer (Essential)
• Degree in Engineering or Electronic related discipline (Essential)
• Highly experienced in a wide range of engineering or technical disciplines; electronics, electrical, electromechanical, PC’s, software, coding, mechanical etc (Essential )
• IT literate, proficiency with MS Office required (Word, Excel, PowerPoint, Outlook) (Essential)
• Must be able to communicate fluently in English and Arabic (Essential)
• A relevant training qualification (Desired)
• Previous experience in an X-Ray systems environment (Desired)