Telecommunications Agent
Mandarin Oriental
Date: 1 day ago
City: Abu Dhabi
Contract type: Full time

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Telecommunications Agent to join our Telecommunications team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.
About The Job
Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Telecommunications Department, the Telecommunications Agent is responsible for to providing courteous, efficient call handling and service delivery in a prompt and clear manner to meet and exceed guest expectations according to the Emirates Palace Mandarin Oriental policies and procedures. The Telecommunications Agent reports to the Assistant Telecommunications Manager.
As Telecommunications Agent, you will be responsible for the following duties:
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.
About The Job
Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Telecommunications Department, the Telecommunications Agent is responsible for to providing courteous, efficient call handling and service delivery in a prompt and clear manner to meet and exceed guest expectations according to the Emirates Palace Mandarin Oriental policies and procedures. The Telecommunications Agent reports to the Assistant Telecommunications Manager.
As Telecommunications Agent, you will be responsible for the following duties:
- Answer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner according to the Emirates Palace Mandarin Oriental standards
- Write down messages accurately for our guests and deliver messages in a timely manner
- Handle guests' requests for DND (Do Not Disturb) and confidential status
- Handle personal wakeup call requests for guests according to the LQA standard and automatic wakeup call requests for group and crew guests
- Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information or assistance to make an outside call or handling a complaint, etc.
- In case of emergency, to handle all communications for the hotel whilst serving as the communication center
- Keep a complete record of each DDD (Domestic Direct Dial) and IDD (International Direct Dial) Coordinate with front office reception all telephones charges to ensure they are billed and collected from guests
- Monitor TV channels in addition to outlets' and public area's music to ensure smooth and proper functioning
- In case of emergency, handle all communications for the hotel whilst serving as the communication center
- Keep abreast of telephone directory, new staff and leavers, emergency procedures, special promotions and general hotel product knowledge
- Excellent organizational and effective communication skills
- Minimum 1-year experience in the same role in a luxury hotel is preferred
- Additional language will be a benefit
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Technical planner asset integrity
Quest Global,
Abu Dhabi
3 hours ago
Job Requirements'-Relevant experience in facility / equipment inspection programs within a large industrial organization, preferably in the Oil and Gas industry.'-Planning and Organizing, Scheduling and Co-ordinating, Checking, Examining and Recording

Test and Assembly Technician
Baker Hughes,
Abu Dhabi
4 hours ago
Job DescriptionTest and Assembly TechnicianWould you like to be part of a team that puts quality first?Do you enjoy creating engineering products?Join our cutting-edge Manufacturing team.Bringing the most cutting-edge physical and digital technologies together to create oilfield equipment is the beating heart of our work. We devise smarter systems that control flexible pipe capabilities. Our team provides quality control and...

Guest Services Officer (Emirati talent)
Healthpoint,
Abu Dhabi
21 hours ago
OverviewThis role performs all duties related to the pre-registration, registration, scheduling, patient identification, cash collections and insurance eligibility. This role provides “front-door” customer service to patients when they present physically to the service areas as well as over the phone. Guest Services Officers communicate directly with patients and families, physicians, nurses, and are responsible for ensuring the hospital maintains compliance...
