Telephone Operator
Novotel Hotels
Date: 3 weeks ago
City: Abu Dhabi
Contract type: Full time

Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
What you will be doing:
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
What you will be doing:
- Answer all internal and external calls in a courteous and professional manner.
- Direct calls to appropriate hotel departments or personnel efficiently.
- Provide information about hotel services, room availability, amenities, and local attractions.
- Log and execute wake-up call requests accurately and on time.
- Handle emergency and security calls in accordance with hotel protocols.
- Take guest messages and ensure timely delivery.
- Assist with guest requests or complaints over the phone, escalating when necessary.
- Monitor and operate hotel’s switchboard and other communication systems.
- Update the internal telephone directory as needed.
- Maintain confidentiality and privacy of guest information.
- High school diploma or equivalent.
- Previous experience in a similar hospitality or customer service role is preferred.
- Excellent phone etiquette and communication skills.
- Good knowledge of hotel operations and services.
- Ability to multitask and remain calm under pressure.
- Proficient in using telephone systems and basic computer applications.
- Fluency in English; additional languages are a plus.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Team Leader/Subject Matter Expert - Contact Center
Concentrix,
Abu Dhabi
15 hours ago
Job Title:Team Leader/Subject Matter Expert - Contact CenterJob DescriptionAs a Contact Centre Team Leader, you’ll lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You and your team will provide key support to our client/s. You will coach, support and develop your team, build their abilities and drive continuous...

Credit Officer
Dusit Hotels and Resorts in Davao,
Abu Dhabi
15 hours ago
Job DescriptionPRIMARY RESPONSIBILITIES: Invoices and statement billing to our customers and travel agents. Weekly reports for invoices and statements have been sent. Mails & receives for accounting documents to post office & our properties’ hotels. Performs other duties as may be assigned.Administrative Responsibilities Performs duties or tasks at the best of his/her ability. Reports any unusual incidents, guest complaints, lost...

Design Director, Landscape Architecture
Parsons Corporation,
Abu Dhabi
1 day ago
In a world of possibilities, pursue one with endless opportunities. Imagine Next!When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find...
