Telephone Operator
Shangri-La Group
Date: 3 weeks ago
City: Dubai
Contract type: Full time
Shangri-La Dubai
The award-winning Shangri-La Dubai offers luxurious accommodations, exceptional dining, and gracious hospitality in the heart of one of the world's most dynamic cities.
The hotel’s 302 rooms, serviced apartments, residences, and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully selected furnishings create an experience of unparalleled style and comfort.
As a Telephone Operator, We Rely On You To
The award-winning Shangri-La Dubai offers luxurious accommodations, exceptional dining, and gracious hospitality in the heart of one of the world's most dynamic cities.
The hotel’s 302 rooms, serviced apartments, residences, and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully selected furnishings create an experience of unparalleled style and comfort.
As a Telephone Operator, We Rely On You To
- Provide a warm, helpful and informative service over the phone
- Contribute to creating an excellent experience to all guests
- Handle all guest requests in a professional and timely manner
- Always take the opportunity to exceed guest expectations
- Update guests’ needs and request into the guest profile
- Has proven work experience as a Telephone Operator, or similar role in a luxury hotel or a 5* hotel environment
- Is proficient in Microsoft Office Suite and fully understands call center operations
- Communicates with fluency in English (and local language)
- Is detail-focused and guest-oriented
- Enjoys problem solving with a can-do attitude
- Has strong interpersonal skills, solid written and verbal communication skills
- Takes pride in being a hotelier and enjoys interacting with people
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