Telephone Operator
Hyde Johannesburg Rosebank
Date: 11 hours ago
City: Dubai
Contract type: Full time

Company Description
SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.
Job Description
As a Telephone Operator at SO/ Uptown Dubai, you will be the first voice our guests hear and a vital link between hotel departments. Your role is to deliver efficient, warm, and personalized communication in line with SO/’s bold and stylish brand values. You will handle all internal and external calls with professionalism, ensuring prompt service, accurate messaging, and seamless guest experiences 24/7.
Key Responsibilities
Desirable Qualities
This field is required.
Thank you for applying!
Good luck!
SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.
Job Description
As a Telephone Operator at SO/ Uptown Dubai, you will be the first voice our guests hear and a vital link between hotel departments. Your role is to deliver efficient, warm, and personalized communication in line with SO/’s bold and stylish brand values. You will handle all internal and external calls with professionalism, ensuring prompt service, accurate messaging, and seamless guest experiences 24/7.
Key Responsibilities
- Answer all incoming calls, internal and external, with a warm, engaging, and professional tone.
- Process guest requests, messages, wake-up calls, and complaints efficiently and accurately.
- Transfer calls to the correct departments or guest rooms as appropriate.
- Log all calls, requests, and complaints in the system (e.g., Opera / HotSOS).
- Maintain up-to-date knowledge of hotel services, outlets, promotions, and emergency procedures.
- Follow standard operating procedures (SOPs) for lost & found, emergency calls, and VIP communication.
- Support communication between departments and assist in guest-related coordination.
- Ensure guest privacy and security are maintained at all times.
- Handle wake-up call requests precisely and follow up on missed calls.
- Work closely with Front Office, Concierge, Housekeeping, and Engineering to fulfill guest requests.
- Previous experience in a similar role in a luxury or lifestyle hotel environment preferred.
- Excellent communication skills in English (verbal & written); Arabic or other languages is a plus.
- Knowledge of hotel telephone systems (e.g., Avaya, Mitel) and property management systems (e.g., Opera).
- Exceptional guest service and telephone etiquette.
- Ability to multitask, stay calm under pressure, and handle confidential information.
- High attention to detail and accuracy in handling messages and requests.
- Flexible schedule, including night, weekend, and holiday shifts.
- A warm, energetic, and professional personality in line with SO/ brand identity.
Desirable Qualities
- Passionate about lifestyle luxury hospitality and guest engagement.
- Tech-savvy and comfortable using multiple systems.
- A proactive team player with a can-do attitude.
- Ability to work independently and take initiative.
- Familiarity with Accor brand standards and Heartist culture is a plus.
- First name *
- Last name *
- Email *
- Phone *
- Resume *. We accept .pdf, .doc, and .docx formats.
- these questions are a must
This field is required.
Thank you for applying!
Good luck!
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Customer Service Advisor - (Bilingual- English/ Russian)
Concentrix,
Dubai
5 hours ago
Job Title:Customer Service Advisor - (Bilingual- English/ Russian)Job DescriptionThis position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.Essential Functions/Core Responsibilities Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call. Provide...

Vendor Operations Associate – Strategic Initiatives, MENA Stores
Amazon,
Dubai
7 hours ago
DescriptionInterested in working on an innovative and high-impact business that is changing the way customers think about grocery? The MENA Grocery team (UFG) is offering a role to own building new business from ground Zero.The Vendor Operations team at Amazon is dedicated to guiding and supporting vendors to ensure a seamless experience when interacting with Amazon’s systems. As part of...

Integration Engineer-Embedded Software Engineer
Eaton,
Dubai
18 hours ago
Join Our Team at Eaton: Empowering Tomorrow, Today!Eaton has been a key player in the Middle East for 40 years. This July, we announced the construction of a new sustainable campus in Dubai, which will bring together our commercial, manufacturing, and support functions, providing room for future growth.What You’ll DoThe energy transition creates an enormous opportunity for building owners to...
