Telephone Operator
SCA Sistemas de Control y Automatización Neumática
Date: 11 hours ago
City: Dubai
Contract type: Full time

As a Telephone Operator, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay.
Key Job Responsibilities:
Key Job Responsibilities:
- Professionally and warmly receive each Guest call, ensuring a friendly interaction.
- Foster effective communication with all relevant departments to ensure seamless service delivery.
- Address every query with politeness and courtesy, consistently exceeding Guest expectations.
- Greet Guests by name upon calling, adhering to the established standard.
- Keep abreast of the Hotel's services and local offerings, maintaining up-to-date knowledge.
- Cultivate awareness of Guest profiles through the Opera Guest profile system.
- Complete long-distance call vouchers and accurately record them on the traffic sheet.
- Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards.
- Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers.
- Take messages for Guests and Management in accordance with prescribed standards.
- Uphold environmental, health, and safety standards in alignment with organizational policies.
- Adhere to the company’s environmental, health, and safety procedures and policies.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Secondary Biology Teacher (Cover) for Immediate Start
TES FE News,
Dubai
6 hours ago
Job OverviewThe Swiss International Scientific School in Dubai (SISD) is a leading international day and boarding school where future generations are inspired to become confident and enthusiastic lifelong learners, ready to embrace the opportunities and challenges of a global world.At SISD we follow the framework of the International Baccalaureate (IB) programme from Pre-Kindergarten (PreKG) to Grade 12 and the Swiss...

Business Analyst
Guerlain,
Dubai
8 hours ago
Job DescriptionThe Business Analyst is a critical role responsible for overseeing the collection, analysis, and reporting of sell-out data across a vast scope encompassing five subcontinents and 45 markets. This position serves as the key point of contact for all departments regarding sell-out performance and plays a vital role in influencing strategy, providing dedicated analysis, and contributing to budget and...

Audit | IT Audit | Senior | FY26
Deloitte,
Dubai
1 day ago
Audit & Assurance | IT Audit – SeniorAbout Deloitte: When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training &...
