Telephone Operator

Millennium Plaza Downtown Hotel


Date: 1 day ago
City: Dubai
Contract type: Full time
As a Telephone Operator, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay.

Key Job Responsibilities:

  • Professionally and warmly receive each Guest call, ensuring a friendly interaction.
  • Foster effective communication with all relevant departments to ensure seamless service delivery.
  • Address every query with politeness and courtesy, consistently exceeding Guest expectations.
  • Greet Guests by name upon calling, adhering to the established standard.
  • Keep abreast of the Hotel's services and local offerings, maintaining up-to-date knowledge.
  • Cultivate awareness of Guest profiles through the Opera Guest profile system.
  • Complete long-distance call vouchers and accurately record them on the traffic sheet.
  • Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards.
  • Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers.
  • Take messages for Guests and Management in accordance with prescribed standards.
  • Uphold environmental, health, and safety standards in alignment with organizational policies.
  • Adhere to the company’s environmental, health, and safety procedures and policies.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Senior Manager Business Development EM

TALENTMATE, Dubai
4 hours ago
Job DescriptionPurpose & RelevanceWere on a mission to shape the Future of Sport, and to do that, we need fresh energy, sharp thinkers, and builders who aren’t afraid to challenge the norm. We’re growing fast in the region, and we’re looking for a Senior Manager Business Development who brings bold ideas, serious analytical skills, and the stamina to roll up...

Sales Development Intern Remote

TALENTMATE, Dubai
5 hours ago
Job DescriptionSales at Mamo is the first human connection to the people we serve - rooted in integrity, empathy, and a bias to help. You’ll be using various lead generation tools (eg. Apollo, Clay) to build multi-channel cold outreach cadences and then qualify all respondents before passing them onto our senior sales team for discovery and solution selling. You can...

Senior Operations Manager - Quality

Careem, Dubai
11 hours ago
About the CompanyCareem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5...