Telephone Operator

Grand Millennium Al Wahda


Date: 10 hours ago
City: Abu Dhabi
Contract type: Full time
As a Telephone Operator, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay.

Key Job Responsibilities:

  • Professionally and warmly receive each Guest call, ensuring a friendly interaction.
  • Foster effective communication with all relevant departments to ensure seamless service delivery.
  • Address every query with politeness and courtesy, consistently exceeding Guest expectations.
  • Greet Guests by name upon calling, adhering to the established standard.
  • Keep abreast of the Hotel's services and local offerings, maintaining up-to-date knowledge.
  • Cultivate awareness of Guest profiles through the Opera Guest profile system.
  • Complete long-distance call vouchers and accurately record them on the traffic sheet.
  • Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards.
  • Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers.
  • Take messages for Guests and Management in accordance with prescribed standards.
  • Uphold environmental, health, and safety standards in alignment with organizational policies.
  • Adhere to the company’s environmental, health, and safety procedures and policies.

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