Trading Platform Specialist

Job Title: Trading Platform Specialist – CQG & TT Expert

Location: Abu Dhabi / Dubai

Salary: Up to AED 25,000

Job Code: 248/002/964

Industry: Financial Brokerage

Job Brief:

Our client in the financial brokerage industry is looking for a Trading Platform Specialist with deep expertise in CQG, TT (Trading Technologies), and B-Book platforms. The successful candidate will be responsible for managing day-to-day technical and operational support for trading infrastructure, ensuring seamless platform performance, and resolving trade-related issues. You will work closely with vendors, clients, and internal teams to maintain uptime, troubleshoot issues, and ensure a smooth trading experience.

Job Responsibilities:

Platform Support – CQG & TT:

• Provide first-line support for CQG and TT trading platforms.
• Configure and onboard new users and trading accounts.
• Troubleshoot real-time trading issues such as order routing errors, connection failures, and latency problems.
• Monitor FIX sessions, exchange connections, and user entitlements.
• Liaise with platform vendors (CQG, TT) during outages, upgrades, and for performance enhancements.

Trade Operations & Issue Resolution:

• Investigate and resolve trade discrepancies, rejections, and post-trade errors.
• Support and maintain order and execution management systems (OMS/EMS).
• Coordinate with exchanges, brokers, and clearing firms for order flow and allocation processes.
• Perform trade corrections and allocations as necessary.

Monitoring & Maintenance:

• Continuously monitor system performance, including latency, throughput, and server uptime.
• Conduct regular health checks and infrastructure diagnostics.
• Participate in platform upgrade testing, patch deployments, and failover procedures.

Client Onboarding & User Management:

• Set up new traders with risk limits, market access, and product entitlements.
• Manage permissions, account configurations, and API/FIX connectivity.
• Assist with onboarding institutional clients and ensuring a compliant connectivity setup.

Documentation & Reporting:

• Maintain detailed records of incidents, technical issues, and their resolutions.
• Prepare daily or weekly platform performance reports.
• Document internal processes, troubleshooting guides, and system workflows.

Job Requirements:

• Master’s in Finance preferred or Bachelor’s degree in Commerce, Economics, or Accountancy from a recognized university.
• 7-10 years of relevant experience in a trading platform support or technical operations role in the financial services industry.
• Strong knowledge of Derivatives, CFDs, FX markets, and MetaTrader 5.
• Experience working with CQG, TT (Trading Technologies), and B-Book platforms is mandatory.
• Familiarity with CRM systems, ADGM, and FSRA regulations.
• Proficient in Microsoft Office with strong general IT and systems knowledge.
• Excellent written and verbal communication in English.
• Ability to work independently and collaboratively in a fast-paced environment.
• Must be based in or willing to relocate to Abu Dhabi.