Trainer – Community Sector

About the Role:

Tafaseel BPO is hiring on behalf of a valued client for the position of Trainer – Community Sector. The ideal candidate will have experience in delivering effective training programs within the community or property management sector. This role requires fluency in both Arabic and English to ensure comprehensive training for diverse teams and community members.

The Trainer will be responsible for developing, organizing, and conducting training sessions aimed at improving the skills, knowledge, and performance of employees in the community sector.

Note: Priority will be given to candidates who are currently on a sponsored visa.

Key Responsibilities:

• Design and deliver training programs for staff in the community sector, focusing on customer service, community engagement, and service standards.
• Conduct training sessions in both Arabic and English, ensuring all participants are engaged and able to apply the training.
• Assess training needs through interviews, surveys, and performance evaluations to create tailored training materials.
• Evaluate the effectiveness of training programs and make adjustments as necessary to improve results.
• Monitor and track employee progress post-training and provide ongoing support and coaching.
• Collaborate with team leaders and management to ensure training objectives align with company goals.
• Stay up to date with industry trends and community sector best practices to incorporate into training programs.
• Prepare training reports and provide feedback to management on the progress of individuals and teams.
• Maintain a positive, inclusive, and supportive learning environment for all trainees.
• Ensure compliance with organizational policies, procedures, and industry regulations during training delivery.
  
  
  

Candidate Profile:

• Proven experience as a trainer or training specialist, preferably in the community, property, or facilities management sectors.
• Fluency in Arabic and English (written and spoken) is essential.
• Strong communication and presentation skills, with the ability to engage and motivate a diverse group of trainees.
• Ability to create and implement effective training materials and programs.
• Strong organizational skills with the ability to manage multiple training sessions and priorities.
• Experience with training evaluation tools and methods to assess and improve training effectiveness.
• Excellent interpersonal skills with a focus on teamwork and collaboration.
• Ability to work in a fast-paced environment and adapt training approaches as needed.
• Priority will be given to candidates holding a valid sponsored visa.