User Access Management Officer

ADIB - Abu Dhabi Islamic Bank


Date: 2 days ago
City: Abu Dhabi
Contract type: Full time


Role : User Access Management Officer
Location : Abu Dhabi

Role Purpose:

To ensure timely handling of Users Access Management related access requests /enquires for ADIB UAE & International as per UAM P&P and authority matrix, handle setting-up new applications, new profiles or groups in different systems and maintaining the existing profiles, groups, privileges/access rights and users.

Key Accountabilities of the role



  • Access provisioning/de-provisioning; manage access requests (grating new, modification, enable, disable, and revoking) as per the process and approval within agreed TAT.
  • Execute approved SPCR and parameter change requests in various applications.
  • Handle internal customers’ urgent requests, complaints, attend calls, and solve access related issues.
  • Perform periodic system access review and access entitlements for departments, branches and IBG as per plan and head of dept request.
  • Participate in new system/enhancement of existing testing related scenarios for user admin related functionalities.
  • Work with IT in new reports follow ups on raised issues and tickets related to the area/user and maintain a proper tracking.
  • Act as backup for other UAM staff, participate in RCSA testing and handle special tasks assigned by Head of UAM and Controls Head.
  • Investigate end users issues and complaints
  • Reporting and escalating any serious issue, delayed respond in raised issues/requests to line manager and Head of Control


    • Specialist Skills / Technical Knowledge Required for this role:

    Bachelor in Info Tech, experience in Info Tech security and access management , Identity and Access Management

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