UX Mid-Senior Experience Designer (AI)

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Design Experiences That Move People — And Businesses.

At Kyndryl, we help organizations transform through human-centered design, creativity, and experimentation.

Our studios bring together designers, technologists, and strategists who co-create new ways of working and new customer experiences — from idea to prototype to implementation.

We’re now looking for an Experience Designer (UX) who’s ready to shape meaningful digital experiences and guide clients toward what’s next.

What You’ll Do

As part of a multidisciplinary team, you’ll lead UX design activities that connect insight, imagination, and execution.

You will:

• Conduct user research to uncover needs, pain points, and opportunities.
• Create personas, journey maps, and information architectures that turn complexity into clarity.
• Design wireframes, prototypes, and interaction patterns that bring ideas to life.
• Work on the next generation of interaction, interface, and methodology to take experience into the next era
• Facilitate co-creation workshops and usability tests with clients and users.
• Collaborate closely with Creative Technologists, developers, and Consult Partners to balance desirability with feasibility.
• Advocate for accessibility and inclusive design, ensuring every experience works for all users.
• Communicate ideas through clear storytelling and visuals that inspire alignment and action.
• Champion human experience throughout the full design lifecycle — from discovery to delivery, always attentive to the impact your decisions make on people, society and planet.
  
  

Why Kyndryl Vital

Expect variety, visibility, and the chance to co-shape our culture from the ground up. Here, design thinking meets engineering rigour — and your work directly influences how major organizations evolve and grow.

Hybrid work. Diverse clients. Endless room to explore.

Be the voice of the user — and the spark of change.

Who You Are

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills And Experience

• 5 + years in UX / experience design or a related field, with a strong portfolio of enterprise or innovation-studio projects.
• Deep understanding of user-centered design, interaction design, and usability testing methods.
• Comfortable facilitating co-creation sessions and presenting to clients.
• Direct experience with AI, agentic AI/UX and data-driven design is preferred.
• A POV on how AI can drive human-centered design and co-creation.
• Experience with emerging AI assistants (Figma Make, MiroAI, Adobe Firefly, Lovable, etc)
• Fluent in Figma or Sketch, or similar prototyping tools.
• Knowledge of WCAG guidelines, the EU Accessibility Act and inclusive design principles.
• Experience working with developers / product managers to translate research into delivery.
• Excellent communication skills in English and Arabic
  
  

#AgenticAI

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.