Vendor Admin - Emiratized Role

FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.

We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry

• Ensure to service all NHL strategic partners (Contractors & Consultants) visiting the Engineering admin department (front office).
• Ensure to service NHL customer(s)
• Promote and sell additional value proposition Services/ Products offered by NHL
• Play a key role in coordinating between Customers/ Partners and NHL function(s)
• Play the role of mediator to manage any conflict arise between customer(s) and vendor(s)

  Generic Accountability
  
  

  Payments
  
  

• Service customer(s) / vendor(s) submitting payments requests
• Review the payments submitted to ensure in line with the SOP e.g. validity of vendors KYC documents, payment form are correctly filled, etc…
• Play the role of quality assurance, and be the first line of defence of the department by ensuring authenticity of the documents
• Ensure to process all the payments in the system
• Coordinate between all the function and follow-up on the progress payments
• Communicate the rejection reasons to customer(s) / vendor(s) on behalf of the other functions
• Receive the updated documents or information from customer(s) / vendor(s), and ensure in line with requirement
  
  Vendor Registration & Renewal
• Service vendor(s) submitting registration requests to enlist with NHL (National Housing Loans)
• Review the request submitted to ensure in line with the requirement to enlist vendor(s)
• Ensure to apply a thural due diligence when vetting vendor(s) KYC/ All required documents to enlist
• Manage vendor(s) expectation, and ensure this process completed within SLA
• Service vendor(s) submitting to renewing the registration with NHL (National Housing Loans)
  
  Tendering & Project Awarding
• Receive and Evaluate all submitted tenders
• Ensure all supporting documents in line with the SOP, and up to date
• Complete tender vetting process, and apply the UAE Tender Law
• Ensure all arrangement are completed before tender opening meeting e.g. Booking appointment, sending communication to all participated vendor(s), etc..
• Represent the department in tender opening meeting
• Responsible of communicating the tender result to all parties, issue announcement letter, obtain management signoff
• Service customer(s) / vendor(s) inquiring the progress of awarding letter
• Collaborate with CS & CAD to ensure the pending awarding letter are processed within SLA
  
  COMPLAINT MANAGEMENT
• Accommodate all walk-in customer(s) sharing dissatisfaction of the progress of their project, or dissatisfaction of the vendor(s) project management
• Ensure to play the role of a mediator when liaising between the three parties
• Propose solutions feasible for all three parties, and ensure implanted once agreed
• Process all customer(s) request when breaking contracts/ project withdrawal

• Maintain a report of all customer(s) fall under the complaint queue, and present all the findings to management with a recommendation (Route Cause Analysis
  
  

  Others
  
  

• Receive customer(s) requests e.g. Release of Performance Bonds, Letters, etc...
• Collaborate with all internal stakeholders to ensure customer(s) expectation met when requesting any letters related to EAD
• Maintain reports between EAD and other NHL functions
• Functions within the framework and boundaries of Group policies as well as overall organisational and governance frameworks.
• Authorised to take decisions as per the approved authorisation matrix.
  
  

Minimum Qualification

• Diploma/ Bachelor Degree from a reputable university or equivalent professional qualification/ equivalent practical experience

Minimum Experience

• Minimum 5 years of relative business experience
• Preferred to have experience in Client Care/ Customer Service / Call Centre