Vice President - Learning Experience

Make a difference every day

We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life". 

Your Opportunity

We are looking for an inspiring and strategic Vice President – Learning Experience to lead the design and delivery of innovative, impactful learning strategies across one of our most prestigious contracts, serving a large, diverse, service-oriented workforce and partner community. This role is responsible for establishing a Center of Excellence for Learning & Development, shaping a future-ready workforce, and embedding a strong culture of service excellence and leadership.

You will drive enterprise-level learning initiatives, aligning development programs with organizational goals, customer experience, and long-term sustainability priorities. This is a unique opportunity to reimagine learning in a fast-paced, customer-centric environment, delivering scalable, technology-enabled solutions that enhance performance and engagement.

The ideal candidate should have Proven ability to lead multifunctional teams, engage senior stakeholders, and deliver innovative, high-impact projects.

This role is part of our Leadership team and will be based in Dubai.

Key Accountabilities

• Establish and lead a Center of Excellence for Learning & Development, positioning it as the central hub for innovation, collaboration, and capability building across a complex service ecosystem.
• Develop and execute enterprise-wide talent strategies, including leadership pipelines, succession planning, and coaching cultures to grow future leaders.
• Deliver cutting-edge, AI-enabled learning technologies to create engaging, accessible, and measurable learning experiences at scale.
• Build strategic partnerships with leading professional bodies, business schools, and external learning providers to enhance learning outcomes and expand development opportunities.
• Foster a strong learning culture that drives employee engagement, improves customer experience, and delivers measurable business impact.
• Design and implement an academy model that aligns with organizational goals, delivering targeted learning aligned to guest, business, and people priorities.
  
  

Specific Requirements

• Master’s degree in Human Resources, Psychology, or related discipline.
• 10–12 years of senior leadership experience in learning & development, including digital learning strategy, talent development, and leadership programs.
• Strong expertise in designing and delivering service-oriented, customer-focused learning solutions in large, complex environments (e.g., hospitality, retail, facilities, customer service)
• Proven ability to lead multifunctional teams, engage senior stakeholders, and deliver innovative, high-impact projects.
• Knowledge of compliance and regulatory training frameworks, and experience aligning L&D strategy with organizational objectives.Deep understanding of emerging L&D trends, future workplace concepts, and the use of technology to enable learning at scale.
  
  

Join Us

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.