Virtual Relationship Manager - Business Banking

Job Description

About ENBD

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion. At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

Job Overview:

As a Virtual Relationship Manager - Business Banking at Emirates NBD, your role is to provide top quality service for day-to-day business affairs to their customers. The VRM will also be responsible for managing the 360-degree relationship with the customer. This will include customer profiling, catering to the customer’s Forex, Trade & Asset requirements.

Further, they will be required to achieve high levels of service standard and maximize client satisfaction and ensure compliance with UAE Central Bank and anti-money laundering regulations.

Key Responsibilities:

• Develop and maintain strong working relationship with the customers.
• Retain existing clients through focused relationship management activities.
• Handle service quality and operational issues of the assigned portfolio.
• Facilitate in providing potential banking solutions based on identified needs of the client.
• To keep up to date with latest market trends, customer preferences, changing customers behavior patterns and new products, as well as regularly monitoring activity by key competitors.
• Sell & Cross sell bank’s products & services to achieve the financial targets.
• Solicit new to bank and new to product leads
• Identify opportunities to upsell and endeavour to close the deals with the assistance from the Product Specialist and other stakeholders
  
  

Skills And Experience

• The ideal candidate should have a Bachelor degree preferably Business / Finance / Accounting
• Mandatory Banking experience – atleast 4-5 years (SME experience would be an advantage)
• Knowledge of basic banking operation and adherence to policies and procedures.
• Knowledge of Compliance regulation
  
  

What we offer you:

• Competitive salary package
• Market-leading incentives (Only for incentives based roles)
• Strong emphasis on work/life balance
• Generous annual leave entitlement and Private Healthcare
• World-class Learning & Development platform and career development
• Preferential banking facilities for employees
  
  

Why Join Us:

We aspire to be an employee’s employer of choice. We believe, we can help you realize your true potential by providing the right opportunities. At ENBD we are reimagining the future of work so that you can unlock your potential, every day we want to ensure, every employee can exceed in the future of work by upskilling, building new digital skills and knowledge. Our goal is to empower our employees to build a career experiences and skills they need in the future and that will produce a great outcome for our bank as well, we want our employees no matter their background, location, preferences to feel engaged to one ENBD team.

At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. ENBD is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, however due to high volume of applicants only SHORTLISTED candidates will be contacted.