Volunteer-Service Desk & End User Support

Job Description

As a Volunteer Service Desk Support member, you will assist in providing excellent customer service and technical support to our users. You will help ensure that inquiries and issues are handled promptly and effectively, contributing to a positive experience for all.

Responsibilities

Key Responsibilities:

• Respond to user inquiries via phone, email, or our ticketing system.
• Assist with troubleshooting common technical issues.
• Log and track support requests using the service desk ticketing system.
• Provide basic instructions and support for software applications and tools.
• Collaborate with team members to escalate more complex issues when necessary.
• Maintain documentation and update knowledge base articles.
• Help create a welcoming and friendly environment for users.
• Ensure answer the calls come to 2424
• Assign the tickets in service des console on time without delay
  
  

About Us

At SSMC, we firmly believe that the human touch is a fundamental part of care. We understand that health care is both an art and a science, running deeper than simply diagnosing and treating those who rely on us. Our SSMC Model of Care puts our patients at the forefront of our purpose and at the heart of everything we do, ensuring that the needs of our patients come first. Every one of our patients receives individualized attention from a multidisciplinary team of experts who collaborate closely to deliver trusted and compassionate care. From the very first point of contact with SSMC, to the moment patients are back home, we ensure speciality-specific care at every stage and in every interaction. As one of the largest tertiary hospitals in the UAE, SSMC provides access to specialist medical treatments and advanced diagnostics, with a commitment to becoming a Destination Medical Center in the UAE and wider region.

About The Team

About Sheikh Shakhbout Medical City (SSMC)

SSMC is the largest tertiary hospital in the UAE and serves to elevate the provision of health care services in the nation under the mandate of the Abu Dhabi Economic Vision 2030.

Supported by the latest diagnostic and treatment modalities available, SSMC offers care in 44 specialties. A team of locally and internationally trained medical, clinical and admin professionals work seamlessly together, which promotes comprehensive interdisciplinary learning, allowing SSMC to become a leading hub for integrated patient-centric medical services in the region.

As the region’s leading tertiary facility, SSMC has 742 patient beds, 18 operating theatres, and includes a hybrid operating room, 26-bed neonatal intensive care unit, and the UAE’s largest pathology lab.