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“The world is yours with Meliá”

Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It's knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great family.

It is experiencing one of the most exciting journeys of your life, a journey where personal and professional growth will accompany you at every step.

Are you ready to take the reins of your professional career and explore new inspiring opportunities within Meliá?

REMEMBER: Before applying, you must inform your direct supervisor and/or Hotel Director, and your HR manager of your interest in participating in the internal selection process. Your line manager will not have the authority to authorize or halt your application, but must be properly informed.

MAIN DUTIES AND RESPONSIBILITIES:

To provide a courteous, professional, efficient and flexible service at all times, following ME Dubai Standards of Performance.

To anticipate the guest needs and comply with the requests promptly.

To provide genuine care and comfort to all the guests.

To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage Division or any other Department of the hotel as assigned.

To carry out any other reasonable duties and responsibilities as assigned.

To undertake any reasonable tasks and secondary duties as assigned by the Manager and supervisor.

To perform opening and closing procedures established for the place of work as assigned.

To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.

To provide high standard of quality and efficient / friendly service as per Standard Operational Procedures.

To ensure that the place of work and surrounding area is kept clean and organized at all times.

To handle guest enquiries in a courteous and efficient manner.

Feedback received from the guest should be communicated to the line manager / Supervisor ASAP.

To establish a rapport with guests maintaining good customer relationship.

To monitor operating supplies and reduce spoilage and wastage.

To report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

To assist in carrying out monthly, quarterly, bi-yearly, yearly inventory of operating equipment.

To be able to assist manager in flyer drop offs and other marketing activities.

To be able to perform with uniformity and carry the standards of the outlet even for an outdoor activity that the hotel / restaurant is participating in.

To be able to upsell as per managers’ request

MANDATORY RESPONSIBILITIES:

(These responsibilities are mandatory to all positions)

To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.

To provide friendly, courteous and professional service at all times.

To maintain good working relationships with your colleagues and all other departments.

To be aware of the hotel’s Employee Handbook and have an understanding of and adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.

To comply with UAE legislation as required.

To respond to any changes in the department as dictated by the needs of the hotel.

To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.

To attend training and meetings as and when required.

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

If you want to be “Very Inspiring People“, follow us on:

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