Waiter, Sunvibe (Pool and Beach)

Mandarin Oriental Hotel Group


Date: 3 weeks ago
City: Dubai
Contract type: Full time
An ideal candidate must have a previous experience working as waiter in a luxury property and speak European or Arabic language in addition to English.

Responsibilities

  • Have a good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to guests.
  • Ensure that mise en place is completed shift to shift and during service in order to provide an efficient service. This includes cleaning tasks in front and back of house as well as polishing and assembling of equipment.
  • Be able to operate the required steps on the POS - point of sales system in order to process food and beverage orders.
  • Be able to deliver service by understanding the guest requirements.
  • Carry out all tasks in a friendly, courteous and efficient manner.
  • Properly up-sell services and products to our guests at all times, enhancing service and generating increased revenue.
  • Be able to process MOHG Gift cards and other non-cash methods of payment.
  • Perform any tasks relating to billing according to hotel standards and cashiering policies.
  • Ensure all dishes are presented in compliance with hotel standards and food & beverage specifications.
  • Conserve all outlet equipment and utensils in good conditions by proper day to day handling of all applicable utensils and by carrying out required side duties as assigned.
  • Assist in picking up all required stocks, including linen, beverage, dried goods and others and arrange them accordingly.
  • Ensure product knowledge is up to date.
  • Ensure that management and kitchen colleagues are informed of any special guest preferences or allergies.
  • Support as required other outlets as assigned by the Restaurant/ Outlet Manager.
  • Any other reasonable tasks as assigned by the Restaurant/ Outlet Manager.
  • Communicate well with colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication.
  • Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks.
  • Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.
  • Have a natural, warm smile and a friendly and passionate approach towards guests.
  • Create WOW moments to surprise and delight guests in the Restaurants through gestures and other actions.
  • Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
  • Report guest’s preference to superiors and act upon them whenever known.

Skills & Qualifications

  • High School qualification or equivalent is preferred.
  • Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
  • Experience in a high-volume restaurant with highest levels of service is preferred.
  • Luxury hotel experience preferred.
  • Minimum 2 years’ experience working as waiter/waitress.
  • Ability to understand guest needs and to deliver superior customer service.
  • Ability to work long hours with a strong focus on operational excellence.
  • Familiar with restaurant point of sales and cashiering procedures is preferred.
  • Knowledge of Fine Dining service procedures and standards as well as casual dining is preferred.
  • Ability to understand the flow of service and handle multiple tasks effectively is preferred.
  • Basic computer skills including MS Office is preferred.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Senior Data and Digital Analyst

GatedTalent - Connecting Top Executive Search Firms And Executives, Dubai
9 hours ago
An organisation is searching for a Senior Data and Digital Analyst, please see some of their job details below.Job Details Collect and analyze large sets of data from various sources.Develop data models and algorithms to extract insights.Perform statistical analysis and create data visualizations.Identify trends and patterns in data to support business decisions.Collaborate with stakeholders to define data requirements.Optimize digital strategies...

Fashion Consultant - Level Shoes, Dubai Mall (Emiratisation)

Chalhoub Group, Dubai
10 hours ago
INSPIRE | EXHILARATE | DELIGHTFor over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art...

Division Manager - Real Estate

Mierage Mena Technical Services, Dubai
2 days ago
The Role Shape the foundation of our real estate division. Lead the way in creating a thriving property management and sales department. Position Overview: The Real Estate Manager will be responsible for building the real estate department from the ground up. This includes developing systems, processes, and a team to handle property acquisitions, sales, leasing, and management. This role requires...