Waiter & Waitress

Organization- Hyatt Regency Dubai

Summary

You will be responsible to provide an excellent and consistent level of service to your customers. The Waiter/Waitress is responsible to serve Food & Beverage to guests in the assigned Place of Work, provide a courteous, professional, efficient and flexible service in order to maximize guest satisfaction.

Main Duties:

Operational

• Performs responsibilities to the standards of performance as detailed in the Departmental Operations Manual to ensure the efficient operation of the outlet in accordance with Hyatt International policy.
• Ensures that guest needs are met by providing an efficient and professional service.
• Promotes the identity of the outlet, building rapport and a sense of personalized service towards guests.
• Makes recommendations to Management for modernization of equipment, servicemethods, presentation and improved guest satisfaction.
• Coordinates with colleagues whenever necessary regarding operational problems.
• Participates in regular meetings and briefings as may be scheduled.
• Understands and abides by all safety rules, emergency procedures and fire prevention regulations.
  
  

Sales and Marketing

• Is continually aware of hotel services and activities to be able to promote other hotel offerings and to be responsive to guest enquiries.
• Constantly strives to develop and increase sales in order to increase profitability.
• Provides Management with creative ideas to project and enhance the Image of the hotel.
  
  

General

• Reports for duty punctually, maintaining a high standard of personal grooming and hygiene, wearing correct uniform and nametag at all times.
• Participates in any scheduled training and development programs that may improve personal or departmental standards.
• Provides a friendly, courteous and professional service to guests at all times.
• Ensure that relationships with colleagues are good, maximizing team spirit and cooperation to the good of the outlet.
• Understands and adheres to the hotels policies and procedures.
• Responds to any changes in the Food and Beverage function as dictated by the industry, company or hotel.
  
  

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.