WAITER/ WAITRESS - #33241

Summary

Operational

• To be familiar with all food and beverage items on the outlet menu.

• To prepare the outlet for operation, including mise-en-place, setting and resetting tables, light cleaning and other assigned tasks.

• To take food and beverage orders from guests, upselling wherever possible.

• To utilize the outlet point-of-sales system as prescribed

• To ensure that all sales are properly recorded, following prescribed procedures for ordering, voiding or correcting items.

• To serve food and beverages according to the standards established.

• To clear tables and removes dirty dishes to the dish area.

• To complete opening and closing duties as assigned.

• To be flexible wherever possible in meeting special requests from guests for specific food and beverage preparation methods and ingredients.

• To follow presentation guidelines as established by the Food & Beverage Manager.

• To maintain the assigned station / section in a clean and orderly manner at all times.

• To ensure that all company minimum brand standards are implemented, and that optional brand standards are implemented where appropriate.

• To make sure that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.

• To work in a supportive and flexible manner with other employees and other departments, in a spirit of “We work through Teams”.

• To treat all operating equipment and supplies carefully to minimize damage and reduce wastage.

Other Duties

• To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.

• To maintain good working relationships with colleagues and all other departments.

• To have an understanding of and adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.

• To respond to any changes in the department as dictated by the needs of the hotel.

• To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.

• To attend training sessions and meetings as and when required.

Qualifications

· · Has a Diploma in Hospitality management or other relevant fields.

• Has minimum of 1 year of solid experience as a Waiter/Waitress.

• Has strong Food & Beverage knowledge, excellent customer service and good communication skills.

• Has English communication in both written and spoken.

• Has passion for hospitality and has energetic personality.