Waiter/ess - Al Samar Lounge - Jumeirah Mina Al Salam

MADINAT JUMEIRAH

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Madinat Jumeirah, Jumeirah’s mega-resort is home to four ultra-luxurious hotels – Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina Al Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The megaresort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting center. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewelry outlets.

About the Job:

An opportunity has arisen for a Waiter/ess to join Al Samar – Lobby Lounge in Jumeirah Mina Al Salam. The main duties and responsibilities of this role:

• Greet guests with warm welcome and smile. Escort them to their tables. Answer inquiries about food and beverage items on the menu.
• Assist guests by explaining how various menu items are prepared, describing ingredients and cooking methods, where applicable.
• Be aware of allergy information on menu items and inform guests where needed or inquired.
• Inform guests of daily specials or special items/promotions not listed on menu.
• Deliver and serve food at tables. Use established food handling and serving techniques as per Jumeirah standard.
• Maintain the table setting by clearing courses as completed, cleaning and maintaining server stations, replacing utensils, refreshing water glasses, dealing with spills, moving dishes and glasses from tables or counters, take them to kitchen for cleaning.
• Ensure that high standard of personal hygiene and grooming are strictly observed and followed.
• Ensure the guests of the outlet experience an enjoyable and memorable by following the outlet sequence of service.
• Handle guests' inquiries in a courteous and efficient manner and report guest complaints or problems to the Team Leaders if no immediate solution can be found.
• Ensure adherence to departmental policies, processes, standard operating procedures, and instructions enabling delivery of luxurious service to guests and in line with Jumeirah standard of excellence.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• At least 1 year of experience as a waiter/waitress in a renowned hospitality brand or a standalone restaurant.
• Proficiency in English is required, ideally complemented by proficiency with a second language (Spanish, French, Arabic, Russian, Mandarin, Greek) with strong communication abilities.
• Desirable working practical knowledge with Opera, Epicure, or Micros.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.