Waiter/ess - Bastion - Jumeirah Beach Hotel

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Jumeirah Beach Hotel, Dubai’s premier lifestyle and family-friendly destination, is located on Jumeirah Beach Road just 15km from the city centre and 25km from Dubai International Airport. Since its opening in 1997, this landmark property, characterised by its iconic wavelike silhouette and renowned façade, stands proudly on Dubai's most exclusive private beachfront.

With 599 sea-facing rooms and suites and 19 private villas, Jumeirah Beach Hotel provides access to the very best leisure, health and wellness facilities for all our guests, including the award-winning Talise Spa, state-of-the-art J Club fitness and wellness centre, and Sinbad’s Kids Club, as well as extensive conference and banqueting facilities. The beach resort also boasts a wide choice of dining options, including signature outlet Bastion, recently rated as one of the top restaurants recognised in the prestigious Gault&Millau UAE Guide 2022.

About the Job:

An opportunity has arisen for a Waiter/ess to join our Bastion - French fine-dining restaurant team in Jumeirah Beach Hotel. The main duties and responsibilities of this role:

• Greet guests with warm welcome and smile. Escort them to their tables. Answer inquiries about food and beverage items on the menu
• Assist guests by explaining how various menu items are prepared, describing ingredients and cooking methods, where applicable
• Be aware of allergy information on menu items and inform guests where needed or inquired
• Inform guests of daily specials or special items/promotions not listed on menu
• Check customer's identification to ensure they meet alcohol legal age requirements or requirements as per local law
• Offer food and wine suggestions. Take food and beverage orders accurately including any special requests. Inform Kitchen as per the request
• Input the order into PO System, if needed
• Work with bartenders to fill beverage orders. Work with kitchen staff to process and expedite food orders
• Deliver and serve food at tables. Use established food handling and serving techniques as per Jumeirah standard
• Maintain the table setting by clearing courses as completed, cleaning and maintaining server stations, replacing utensils, refreshing water glasses, dealing with spills, moving dishes and glasses from tables or counters, take them to kitchen for cleaning
• Prepare tables for meals, including setting up items such as linens, silverware, and glassware as applicable
• Assist in the preparation of sufficient and clean, operating equipment prior to the commencement of service
• Ensure that high standard of personal hygiene and grooming are strictly observed and followed
• Ensure the guests of the outlet experience an enjoyable and memorable by following the outlet sequence of service
• Ensure that correct operating standards are adhered to achieve the level of service established in the operations manual
• Develop and maintain positive working relationships with others; support team to reach common goals
• Handle guests' inquiries in a courteous and efficient manner and report guest complaints or problems to the Team Leaders if no immediate solution can be found
• Ensure adherence to departmental policies, processes, standard operating procedures, and instructions enabling delivery of luxurious service to guests and in line with Jumeirah standard of excellence
• Adhere to all relevant Health, Safety and Environment procedures, instructions, and controls
• Any other duties as may reasonably be requested by the management.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• At least 1 year of experience as a waiter/waitress in a luxury hotel.
• Strong communication and interpersonal skills.
• Strong customer service orientation.
• Adaptability and appreciation of cultural diversity
• Team Player with accuracy and attention to detail

About Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.