Waiter/Waitress

Dusit Thani Dubai


Date: 7 hours ago
City: Abu Dhabi
Contract type: Full time
Job Description

PRIMARY RESPONSIBILITIES:

  • Answers the call and explains about menu items, making recommendations upon request. Provides the explanation or clarification of the items on the menus to promote the revenue of the outlet.
  • Serves food and beverage to guests according to prescribed service standards and procedures with emphasis on speed and accuracy.
  • Assists in setting up and taking down tables and chairs, ensures guest’s utmost convenience with food setting
  • Checks with customers to ensure that they are enjoying their meals and takes action to correct any problems.
  • Collects the food upon guests request or after a certain amount of time to ensure that food are not left outside the guest room and start giving bad odor or image.
  • Cleans and maintains equipment, tools, fixtures, service area in station assigned.
  • Maintains the cleanliness and service supply at the service station to ensure prompt and effective operation.
  • Familiarizes with all equipment in the outlet, the proper handling and usage.
  • Works split shifts as assigned
  • Responsible of mini bar replenishment and posting to POS.
  • Provides assistance to co-employees within food & beverage and amongst other departments in the performance of tasks to foster team work and success for the Hotel.
  • Reports any unusual incident, guest complains, lost and found, breakage and losses to the Room Service Supervisor.
  • Generates higher revenue through up-selling techniques and skill.
  • Attends the briefing, meetings and training organized by the hotel management to develop and improve the service skills and knowledge.
  • Performs any other duties assigned by the immediate superior, which leads to guest satisfaction and profit for the hotel

Report Lines & Communications

  • Reports to the Assistant Room Service Manager/ Room Service Supervisor.
  • Relates to co-employees within service, kitchen and other department in the performance of his/her job.

Others

  • Continuous learning through own IDP.
  • Any other duties as may be assigned by the superior.

Accountabilities

  • Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

Company’s Culture

  • Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

  • Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENT

  • Minimum education of Vocational diploma in any discipline.
  • Minimum of 1 year in hospitality business. Fresh graduate is welcome
  • Knowledgeable in various kinds of food and beverage.
  • Have excellent English communication skills both in written and spoken
  • Pleasant personality with good communication and interpersonal skills

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