Waiter/Waitress

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Key Responsibilities:

• Guest Service Excellence:
• Greet guests warmly, escort them to their table, and ensure their comfort during their dining experience.
• Provide detailed menu explanations, offer recommendations, and answer any questions regarding the food and beverage offerings.
• Take guest orders accurately, ensuring all special requests and dietary restrictions are noted and communicated to the kitchen staff.
• Serve food and beverages promptly, ensuring all dishes and drinks are presented beautifully and meet the resort’s high standards.
• Service Operations:
• Ensure cleanliness and tidiness of the dining area at all times.
• Set up and break down tables for service, ensuring the correct arrangement, settings, and ambiance.
• Maintain knowledge of daily specials, promotions, and new menu items to assist guests in making informed choices.
• Collaborate with the kitchen and bar staff to ensure the smooth delivery of food and beverages.
• Guest Relations:
• Address guest inquiries, resolve concerns, and ensure satisfaction during their visit.
• Handle guest feedback with professionalism, ensuring any complaints are swiftly addressed and escalated when necessary.
• Maintain a professional and courteous demeanor at all times, ensuring guests feel valued and welcome.
• Team Collaboration:
• Work as part of a team to ensure smooth service flow during busy times.
• Assist other waitstaff and management as needed, supporting colleagues to ensure efficient service delivery.
• Attend staff meetings, training sessions, and participate in any development programs to enhance your skills.
• Health & Safety:
• Ensure all health, safety, and hygiene regulations are followed.
• Maintain clean workstations and practice safe food handling procedures in line with local regulations.
• Upselling & Revenue Generation:
• Proactively suggest additional items to guests, including appetizers, wines, and desserts, in order to maximize revenue.
• Offer personalized service that enhances the guest experience and encourages repeat visits.
  

Qualifications

Previous experience in a similar role, ideally in a luxury hotel or fine dining establishment.

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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