Waiter/Waitress

Company Description

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.

The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree , Angsana , Cassia , Dhawa and Laguna , and the highly anticipated new brands of Homm , Garrya , Folio, and two new Banyan Tree brand extensions - Escape and Veya .

Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.

Summary

Job Description

The Speciality Waiter/Waitress provides exceptional service in a specialized dining environment, where the focus is on a particular cuisine, type of service, or guest experience. This role requires extensive knowledge of the menu, specialized dishes, beverages, and potentially the art of pairing wines or cocktails. A Specialty Waiter/Waitress must be well-versed in the finer details of the dining experience and be able to offer expert recommendations, handle special requests, and ensure a memorable experience for guests.

Responsibilities

• Greet guests warmly and professionally, offering them a personalized dining experience based on the restaurant’s specialty or theme (e.g., fine dining, molecular gastronomy, seafood, vegan cuisine, wine-focused menus, etc.).
• Engage with guests to understand their preferences and provide tailored menu recommendations, including specialty dishes, drinks, and wine or beverage pairings.
• Answer detailed questions about the menu, ingredients, preparation methods, dietary restrictions, and allergens with expertise.
• Provide a high level of service, ensuring guests feel valued and their dining experience is exceptional from start to finish.
• Ensure that guests are comfortable, checking on their satisfaction throughout their meal, and addressing any concerns promptly and professionally.
• Possess in-depth knowledge of the restaurant's specialized menu, including preparation methods, unique ingredients, and the story behind certain dishes or beverages.
• Be able to recommend wine, cocktail, or non-alcoholic drink pairings based on the menu items, or offer advice on specific dietary needs (e.g., gluten-free, vegan, low-sodium).
• Keep updated with any seasonal menu changes, new specialty dishes, or drinks, and communicate these to guests.
• Explain the preparation or presentation of unique dishes and beverages, sharing insights to enhance the dining experience.
• Take accurate orders from guests and enter them into the POS system with precision, ensuring the kitchen and bar are aware of any special requests or dietary restrictions.
• Serve food and beverages in a professional and efficient manner, maintaining attention to detail and ensuring the presentation aligns with the restaurant’s standards.
• Coordinate with kitchen team to ensure that orders are prepared according to the guests' preferences and delivered in a timely manner.
• Monitor guest satisfaction throughout the meal, offering refills, additional menu items, or assistance as necessary.
• Upsell specialty items (e.g., premium wines, appetizers, desserts, or exclusive dishes) and suggest additional courses or beverages that complement the meal.
• Utilize knowledge of the restaurant’s unique offerings to provide an upscale experience for guests, enhancing their overall enjoyment.
• Ensure the cleanliness and proper organization of the dining area, including resetting tables for the next guests, organizing utensils, glassware, and condiments.
• Provide guests with their bill at the end of the meal, explaining any charges related to specialty items or services.
• Handle payments accurately using cash, credit cards, or other forms of payment.
• Ensure the proper handling of tips in line with restaurant policies.
  
  

Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property

Qualifications

• Experience
• Proven experience as a waiter/waitress, with prior experience in a specialty restaurant or similar environment.
• Deep knowledge of the restaurant’s specialized menu, including a detailed understanding of ingredients, preparation methods, or drink pairings.
• Strong communication and interpersonal skills, with the ability to engage and assist guests with confidence and professionalism.
• Ability to memorize and explain menu items in detail, providing guests with an educational and enriching dining experience.
• Ability to work efficiently in a fast-paced, high-pressure environment while maintaining attention to detail.
• Strong customer service skills and a passion for delivering high-quality experiences.
• This role may require working evenings, weekends, and holidays, depending on the establishment’s hours of operation.
  
  

Additional Information

Why Join Us:

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success