Welcome Center Operator

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Telephone Operator:

First impressions are everything! As a Telephone Operator, you will take care of the guests by answering to all the calls in our Welcome Center.

What You Will Be Doing:

• Greet, respond to requests and coordinate with other departments while providing exceptional service.
• Welcome Center is a One Stop Shop and you will be assisting the guests for all room service orders as well as responding to all their queries and requests
• Take initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay.
  
  

What You Will Be Doing:

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related department to ensure smooth service delivery.
• Handle every query in a polite and courteous manner and exceed guest expectations.
• Maintain an up to date knowledge of the hotel and local services.
• Maintain an awareness of guest profile through the Opera guest profile system.
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
• Take messages for guests and management as per the required standard.
  
  

Qualifications

• Should have min. 1 years of experience in similar role for a 5 Star Resort in UAE
• Being Multi-lingual i.e. Arabic / German/Russian / French languages would be a Plus
• Prior experience working with Opera/Micros is Mandatory
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
  
  

Additional Information

Our Commitment To Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.