Welcomer

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

We are seeking a friendly and enthusiastic Welcomer to join our team in Dubai, United Arab Emirates. As a Welcomer, you will be the first point of contact for our guests, creating a warm and personalized welcome experience in our vibrant, multicultural environment. Your role is crucial in delivering our brand's promise of exceptional hospitality and ensuring a smooth arrival and departure process for all guests.

• Greet and welcome all guests with warmth, professionalism, and a genuine smile
• Provide personalized check-in and check-out experiences
• Assist guests with inquiries, directions, and hotel information
• Offer welcome beverages or amenities upon arrival, based on guest status or preferences
• Coordinate with Front Office, Concierge, and Guest Relations to ensure a seamless guest experience
• Maintain a visible presence in the lobby and be readily available to assist or guide guests
• Promote hotel services, facilities, and ongoing promotions
• Handle guest feedback and resolve issues or escalate them appropriately
• Ensure guest preferences and special requests are recorded and communicated effectively
• Maintain a polished and professional appearance at all times, in line with brand standards
• Anticipate guest needs and offer relevant recommendations to enhance their stay
  
  

Qualifications

• Minimum 1 year of experience in a Front Office or guest-facing role in a 4- or 5-star hotel
• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Proficient in English (verbal and written); additional languages are a plus
• Warm, outgoing, and service-oriented personality
• Ability to work under pressure and in a fast-paced environment
• Strong knowledge of Dubai and its tourist attractions
• Basic computer skills; familiarity with Opera or similar hotel management software is preferred
• Flexible to work in shifts, including weekends and public holidays
• Passion for hospitality and creating memorable guest experiences
• Adaptability to work in a multicultural environment
• Attention to detail and ability to multitask efficiently