Workplace Contract Manager (Soft Services) - #43840

CBRE Excellerate

Date: 2 weeks ago
City: Dubai
Contract type: Full time

We are recruiting a Contract Manager to join our team and deliver the Soft Facilities Management services located on the client account.

As a Contract Manager you will be responsible for delivering the Soft Services, working in partnership with all stakeholders with a primary focus on providing world class and unforgettable experiences that matches the company's brand positioning and client’s Admin core pillars of service, Workplace Services, Workplace Experience and Business Partnership.

Constant innovation is key to our long-term success, and within the role you will be responsible for improving both operational and commercial performance through best practice, operational excellence and identifying opportunities for introducing new service lines and product offerings. The successful candidate would be expected to be operationally hands on where necessary as well as having full managerial and financial responsibilities.

Key Responsibilities:
Responsible for the contract management of the staff, operation and maintenance of Soft Services, including but not limited to:

  • Front of House
  • Mailroom
  • Events
  • Workplace Coordinators
  • Building Engagement
  • Cleaning
  • Waste
  • Planting
  • Pest Control

  • Line management responsibility for a contract team and indirectly for relevant sub-contractors, ensuing contracts are staffed by fully competent teams and that effective succession planning arrangements are in place.
  • Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment, and recognition/reward.
  • Deliver effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, monthly and ad-hoc reporting and other publications.
  • Ensure that all matters that may impact the smooth running of the building and facilities are immediately reported and collaborate with the relevant stakeholders to ensure timely closing out of tickets and jobs.
  • Ensure a 5* customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
  • Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.
  • To conduct regular reviews of operating procedures making recommendations for improvement with appropriate working practices and emergency/contingency procedures within the critical systems.
  • Ensure the provision of healthy and safe working conditions and regularly review the H&S policy.
  • Work closely with subject matter experts to engage and drive innovation, sustainability and best practice across all services delivered on site.
  • Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.
  • Promote and maintain the core values of the company.

Person Specification:

  • Strong experience in Facilities Management and Customer Service.
  • Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges.
  • Customer focused - develop strong customer relationships by listening to and satisfying customer needs.
  • Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals.
  • Excellent judgement, decision making and influencing skills, particularly in complex and high-pressure situations.
  • Highly organised and able to prioritise and manage workload effectively in a fast-paced environment.
  • Excellent communication, interpersonal and presentation skills (oral and written).
  • Comfortable with and embracing of new technologies and digital tools.
  • Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • A good level of English and Mathematics required.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Junior Accountant

Fiqraa, Dubai
9 hours ago
February 29, 2024 Posted by: admin Categories: Responsibilities: Assist in the preparation of financial statements, reports, and budgets. Help maintain and reconcile general ledger accounts. Process accounts payable and accounts receivable transactions. Assist with payroll processing and related tax filings. Prepare and post journal entries as needed. Assist in the month-end and year-end closing processes. Conduct periodic audits of financial...

Commis III - Four Points by Sheraton Sheikh Zayed Road Dubai

Marriott International, Inc, Dubai
10 hours ago
Job Number 24034585 Job Category Food and Beverage & Culinary Location Four Points by Sheraton Sheikh Zayed Road Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and...

Private Establishment & Licensing Inspector

Dubai Sports Council, Dubai
10 hours ago
Participate in confirming the commitment of private sports clubs and academies to authentic sports values and requirements within the systems and charter of conduct in Dubai sports clubs and ensuring the implementation of regulations issued by national and international federations. Issuing official approvals for no-objection certificates for licensing the establishment of private clubs in the Emirate of Dubai within the...