Administrative Assistant

Job Description

Join us at Miral Experiences!

Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB Yas Island Abu Dhabi, and TeamLab . Phenomena Abu Dhabi, and CLYMB Abu Dhabi, as well as cultural treasures like Qasr Al Watan.

We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.

About The Role

To ensure a smooth and efficient operation in the Food & Beverage Department in relation to the Company Core Process; thus directly impacting the delivery of the experience.

This position coordinates daily activities efficiently between the Food and Beverage Department and all other departments. Responsible for department administration, time keeping, key control, department training nominations, meeting room bookings & minutes, colleague file management and managing the department's internal webpage.

Key Responsibilities

• Handling and responding/ processing  incoming calls and correspondence
• Drafting letters, e-mails, standard reports and presentations many of which will be based on standard templates
• Organizing meetings, briefings and department internal events including invitations, room bookings, event requests
• Taking and distributing meeting minutes with in the team
• Raising purchase requests and subsequently following up on approvals, delivery and payment
• Keeping the relevant stationary stock for the department and handling stationary requisitions as required
• Handling any filing required in the department and ensuring the necessary documents and records are updated and filed correctly
• Processing various departmental forms including leave requests, expense reimbursements, business travel authorizations
• Updating any regular trackers, excel sheets or reports
• Coordinating any travel bookings with the Human resources department
• Raising service requests for maintenance required in the department
• Updating any timekeeping/attendance records as required (not including actual scheduling and approvals of overtime etc.
• Any other admin work as required by the department
• Manage all payroll and HR administration for food and beverage department
• Managing the HACCP process for the kitchen department
• Liaising with Food Alert to make sure they are fully supported with any investigations and audits they may have
• Make sure all departmental training is planned, actioned and documented including new starter inductions
• Ensuring effective lines of communication are maintained between the Line Managers and other departments
• To enforce and adhere to all UAE Laws, Health, Safety & Environmental policies, industry and company rules and regulations, reporting any safety concerns or incidents to management in order to minimize risk and maintain a clean safe and hygienic environment for all Guests and Colleagues
• Performance assessments / audits – conduct with stakeholders’ front of house / back of house audits– collate all data to cascade
• Documentation – to assist in the creation of Standard Operating Procedures, Standard Training Plans (STP’s), Training Workshop Documentation in line with Business Excellence guideline templates
  
  

Essential

Qualifications & Experience

• High School Diploma/ High Secondary education or equivalent
• Minimum 2 years of experience in the same field
• Good command of English language, both verbal and written
• Familiarity with MS Word/ Excel and PowerPoint software programs
• Customer Service skills
• Excellent Communication skills
• Presentation/ Reporting skills
• High level of attention to details
• Abilty to work efficiently without jeopardizing submission deadlines
• Strong analytical thinking and problem-solving skills
• Strong interpersonal skills
  
  

Desirable

• Basic Secretarial Courses, Administrative Training/certification would be an advantage
• Previous Admin Support experience in theme park experience or hotel setting
• Ability to work independently as the need arises
• Ability to develop relationships and communicate with all levels of management
• Ability to maintain effective working relationship with team members and managers
• Knowledge of FLIC, MAXIMO, ORACLE, IG, EATEC, LMS software systems applications
  
  

Shape the Future with Us

At Miral Experiences, we don’t just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people.

From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do.

We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.

About Us

Miral Experiences