Assistant Human Resources Manager - Waldorf Astoria Ras Al Khaimah

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Assistant Human Resources Manager, you’re not just supporting daily operations of the hotel’s HR function – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day:

Essential Functions

• Support the Director of Human Resources in managing the overall HR operations of the property.
• Supervise and lead the HR team to ensure smooth and efficient daily operations.
• Oversee payroll processing, attendance, leave management, and HR administration.
• Manage the recruitment, onboarding, and retention processes for all team members.
• Supervise Team Member Accommodation operations and ensure compliance with company standards.
• Coordinate and oversee PRO activities including visas, labor cards, Emirates ID, and government-related documentation.
• Manage employee medical insurance administration, renewals, and related coordination.
• Ensure compliance with UAE labor law, company policies, and internal procedures.
• Maintain accurate employee records and confidential HR documentation.
• Support employee engagement initiatives and foster a positive team member experience.
  
  

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Supportive Functions

In addition to the performance of the essential functions, the Assistant HR Manager may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Assist in the preparation of HR reports, dashboards, and workforce analytics including headcount, turnover, and labor cost data.
• Support employee engagement initiatives, internal events, recognition programs, and team communications.
• Contribute to training coordination, including scheduling, logistics, attendance tracking, and follow-up on training plans.
• Assist in performance management processes, including appraisal tracking, documentation, and reminders.
• Support employee relations activities, including documentation of grievances, disciplinary cases, and follow-up actions under HR leadership guidance.
• Participate in HR audits, compliance checks, and internal or external inspections as required.
• Assist in updating HR policies, procedures, and employee handbook documentation.
• Provide administrative support for HR projects, employer branding initiatives, and CSR activities.
• Act as backup support for HR functions during peak periods or absences to ensure operational continuity.
• Carry out any additional HR-related tasks assigned by the Director of Human Resources in line with business needs.
  
  

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Specific Job Knowledge, Skills And Ability

An Assistant Human Resources Manager serving Hilton is always dedicated to delivering exceptional service to our Team Members. To successfully excel in this role, candidates should consistently demonstrate the following attitudes, behaviours, skills, and values:

• Strong leadership skills with the ability to manage and develop a diverse HR team in a high-pressure environment.
• Solid knowledge of UAE labor law and end-to-end HR operations within the hospitality industry.
• Proven ability to handle high workload, competing priorities, and tight deadlines with accuracy and professionalism.
• Excellent problem-solving and decision-making skills, particularly in complex or sensitive employee relations situations.
• Strong organizational skills with attention to detail, structure, and process discipline.
• High level of resilience, adaptability, and ability to perform effectively in a challenging and fast-paced environment.
• Strong interpersonal and communication skills, with the ability to influence and work effectively with all levels of the organization.
• Fluent in English, both written and spoken.
• Strong numerical and analytical skills with the ability to interpret payroll, labor cost, and HR data.
• Strong payroll, HR systems, and administrative management capability.
• Discretion and integrity in handling confidential and sensitive information.
• Guest and service-oriented mindset aligned with luxury hospitality standards.
  
  

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.