Butler
Sofitel
Date: 3 hours ago
City: Ras al-Khaimah
Contract type: Full time
Company Description
Sofitel Al Hamra Beach Resort
Job Description
We are seeking an exceptional Butler to join our luxury hospitality team in Ras Al-Khaimah, United Arab Emirates. In this prestigious role, you will serve as a dedicated ambassador for our guests, delivering personalized, uncompromising service that anticipates needs and exceeds expectations. You will be the cornerstone of our guest experience, managing all aspects of in-room service with meticulous attention to detail, warmth, and professionalism.
**Required Skills & Competencies:**
Sofitel Al Hamra Beach Resort
Job Description
We are seeking an exceptional Butler to join our luxury hospitality team in Ras Al-Khaimah, United Arab Emirates. In this prestigious role, you will serve as a dedicated ambassador for our guests, delivering personalized, uncompromising service that anticipates needs and exceeds expectations. You will be the cornerstone of our guest experience, managing all aspects of in-room service with meticulous attention to detail, warmth, and professionalism.
- Serve as a hotel ambassador, providing personalized service to all guests while maintaining the highest standards of hospitality and adhering to all hotel procedures and local regulations
- Greet and welcome guests upon arrival with genuine warmth, offering refreshments and assistance with luggage, unpacking, and room orientation
- Manage all guest requests with efficiency and care, including laundry services, housekeeping coordination, room maintenance, and concierge services such as restaurant reservations and travel arrangements
- Maintain impeccable room standards through daily inspections and personalized upkeep, ensuring every detail reflects our commitment to excellence
- Anticipate guest needs and preferences by maintaining detailed guest profiles, recognizing VIP guests, and proactively offering services before being asked
- Coordinate seamlessly with multiple departments including housekeeping, food and beverage, front office, and guest services to ensure smooth operations and guest satisfaction
- Handle guest complaints and concerns with professionalism, empathy, and decisiveness, resolving issues promptly while maintaining detailed records
- Perform food and beverage service duties, including meal preparation, room service delivery, and beverage service in accordance with luxury hospitality standards
- Provide concierge assistance with Internet connectivity, technical support, and information about hotel facilities and local attractions
- Maintain strict confidentiality regarding guest information, preferences, and personal matters at all times
- Ensure compliance with all health, safety, fire, and security procedures, reporting hazards immediately and maintaining a safe environment for guests and staff
- Attend daily briefings and shift handovers, maintaining updated logbooks and communicating guest feedback and opportunities to supervisors
- Represent the hotel with professionalism and integrity, maintaining impeccable personal appearance and adhering to uniform standards
- Collaborate effectively with colleagues across all departments, fostering a supportive and inclusive work environment
- Remain flexible and responsive to changing guest needs and business demands, extending duties as required to deliver exceptional service
**Required Skills & Competencies:**
- Exceptional communication and interpersonal skills with fluency in English
- Advanced guest service expertise with proven ability to deliver luxury hospitality
- Proficiency with hotel management systems (PMS) and basic computer applications
- Strong organizational and time management abilities with meticulous attention to detail
- Conflict resolution and complaint management skills with a customer-focused approach
- Knowledge of food and beverage handling, service standards, and dining etiquette
- Ability to work collaboratively with diverse teams across multiple departments
- Physical stamina and ability to stand, walk, and perform manual tasks throughout shifts
- Discretion, trustworthiness, and commitment to confidentiality
- Flexibility to work varied shifts, including evenings, weekends, and holidays
- Multilingual abilities (Arabic, French, or other languages preferred)
- Experience with concierge and travel arrangement services
- Knowledge of luxury brand standards and "keys to luxury" service principles
- Familiarity with VIP guest management and personalized service protocols
- Experience with laundry and housekeeping coordination
- Minimum 2-3 years of professional butler or luxury hospitality service experience
- Proven experience in upscale hotel, resort, or private service environments
- Demonstrated experience managing VIP and high-profile guests
- Track record of delivering personalized, anticipatory guest service
- Experience in international hospitality settings with diverse guest populations
- Background in fine dining or premium food and beverage service
- Previous experience working in the Middle East or UAE hospitality sector
- High school diploma or equivalent (minimum requirement)
- Hospitality or butler service training certification (preferred)
- First aid and CPR certification (preferred)
- Food safety and hygiene certification (preferred)
- Deep understanding of luxury hospitality service standards and etiquette
- Knowledge of guest anticipation, personalization, and relationship building
- Familiarity with health, safety, fire, and security procedures in hospitality settings
- Cultural sensitivity and ability to work inclusively with guests from diverse backgrounds
- Understanding of professional appearance standards and grooming expectations in luxury service
- Valid work visa eligibility for the United Arab Emirates
- Ability to pass background checks and security clearance
- Commitment to continuous learning and professional development
- Willingness to embrace the hotel's service philosophy and brand values
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