Customer Service & Cashier

Position

Customer Service & Cashier

Location:

Grand Mills – Abu Dhabi

What Will Your Day Look Like?

The Customer Service/Cashier will be responsible for handling, verifying, and validating the entire process of external warehouse operations following Grand Mills policies.

How Will You Make an Impact?

• Receive, inspect, and store animal feed products under company standards.
• Maintain accurate stock records and perform regular inventory checks.
• Handle inquiries from customers and the sales team; provide product information and assist with order placement.
• Process sales transactions and maintain accurate cash register records.
• Coordinate with primary warehouses to ensure timely stock replenishment.
• Ensure the store is clean, organized, and adequately stocked.
• Assist with loading/unloading goods and arranging deliveries when needed.
• Address and resolve customer complaints professionally and efficiently.
• Follow Good Warehouse Practices (GWP) to ensure proper handling and storage of products.
• Adhere to Health, Safety, and Environment (HSE) regulations to maintain a safe and compliant workplace.
• Prepare and submit daily sales and stock reports as required.
• Be flexible with working hours beyond the standard 10-hour shift; overtime will be compensated as applicable.
• Be available to work during public holidays, Ramadan hours, and both split and single shifts, based on business requirements.
• Actively participate in stock count activities (monthly, quarterly, and annual).
• Maintain a smart and professional appearance in the workplace.
• Demonstrate teamwork and a positive attitude; attend required training and meetings.
• Be willing to relocate once or twice a year as part of duty rotation between Agrivita Stores located in remote areas (AE & AIN, NE, and WR).
  
  

What Would Make You Successful?

Minimum Qualifications

• Bachelor's degree/diploma in any.
  
  

Minimum Experience

• A minimum of 3–4 years of experience in storekeeping, retail, or customer service is required.
  
  

Functional Knowledge

• Excel
• MS Word
• MS Access
• Basic Accounting
• ERP
  
  

Job-Specific Skills

• Prior experience in storekeeping, retail, or customer service is preferred.
• Basic knowledge of animal feed products is an advantage.
• Strong communication and interpersonal skills.
• Proficiency in basic computer operations, including billing and inventory software.
• Familiarity with Good Warehouse Practices (GWP) and Health, Safety, and Environment (HSE) guidelines is a plus.
• Willingness to work flexible hours, including overtime and public holidays, as needed.
• High attention to detail with the ability to work independently and take initiative.
  
  

Grow with Agthia – For the Better

Agthia Group is one of the region’s leading Food & Beverage companies, with a growing international footprint. We are a publicly listed company on the Abu Dhabi Securities Exchange (ADX) and part of ADQ, one of the region’s largest holding companies.

Rooted in Abu Dhabi since 1978, we've grown into a global presence, operating in countries including the UAE, Saudi Arabia, Kuwait, Oman, Egypt, Turkey, and Jordan. We’ve built a diverse portfolio of over 35 market-leading brands across Water & Food, Snacking, Protein & Frozen, and Agri-Business – touching the lives of millions of consumers in more than 65 global markets. With sustainability at the core of our innovations, we’ve pioneered several world-first products, setting new benchmarks in industry and meeting the evolving needs of communities worldwide.

Over 12,000 people from more than 67 nationalities are at the heart of shaping our purpose-driven future, supported by an agile environment which encourages collaboration, creativity, and the freedom to make a real difference. With a competitive benefits package, genuine opportunities to advance, and a focus on continuous learning and development, we’re committed to supporting your growth as we work together to deliver excellence “For the Better.”

Join us and be part of a team that's not just shaping the future of food and beverage but also making a meaningful impact on the world. Together, let's grow 'For the Better.'