Customer Service Executive - Home Finance- UAEN only
Emirates Islamic
Date: 2 weeks ago
City: Dubai
Contract type: Full time
Job Purpose
JOB DESCRIPTION
To deliver high-quality customer service and perform branch operational activities efficiently, ensuring an excellent customer experience while adhering to the bank’s policies, procedures, and compliance standards.
Key Responsibilities
UAE Nationals (Emiratisation role)
What We Offer
JOB DESCRIPTION
To deliver high-quality customer service and perform branch operational activities efficiently, ensuring an excellent customer experience while adhering to the bank’s policies, procedures, and compliance standards.
Key Responsibilities
- Provide exceptional front-line customer service in line with Emirates Islamic service standards
- Handle cash transactions, deposits, withdrawals, and remittance services accurately
- Assist customers with account opening, product inquiries, and service requests
- Promote and cross-sell bank products (accounts, cards, digital banking) to meet targets
- Ensure compliance with AML, KYC, and internal policies
- Maintain accuracy in transaction processing and documentation
- Address customer complaints and escalate complex issues when required
- Support branch operations and ensure adherence to service turnaround times
- Maintain high levels of professionalism, confidentiality, and customer satisfaction
- Bachelor’s degree (preferred)
- 0–5 years of experience in customer service / banking / retail (fresh UAE Nationals can apply)
- Strong communication and interpersonal skills
- Customer-centric mindset with a sales orientation
- Ability to work in a fast-paced branch environment
- Customer Focus
- Communication Skills
- Attention to Detail
- Team Collaboration
- Problem-Solving
- Sales & Service Orientation
UAE Nationals (Emiratisation role)
What We Offer
- Opportunity to build a career in the banking sector
- Structured training and development
- Competitive compensation and benefits
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