Stylist
Chloé
Date: 15 hours ago
City: Dubai
Contract type: Full time
A Chloe Stylist is an ambassador of the Maison, in charge of welcoming every guests into the Chloe family.
He / she is a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.
A CHLOE STYLIST Is
He / she is a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.
A CHLOE STYLIST Is
- A Client Relationship owner
- Delivers exceptional Customer Service and Takes pride in Developing long-term relationships
- Is aware of CRM targets and actively engages in all actions to reach them
- Implements personalised REACH-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe
- Consistently captures client data and takes notes of all qualitative information
- knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles
- An omnichannel business partner
- has at heart to offer excellent customer service and delivers strong business performance
- uses all omnichannel services available to grow sales
- is aware of store and individual sales and KPIs targets and actively engages in all actions to reach them
- actively completes trainings and participates in all commercial activities set by the SM/ASM /HO
- consistently works to achieve given sales, KPIs and CRM targets
- Is aware of local trading environment and competitors activities
- An Operations Excellence Supporter
- Ensures Impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers
- proactively informs SM/ASM of any structural repair needed in store to ensure a luxurious environment at all time
- Implements all guidelines related to store and BOH management and participates in inventories
- Supports after sales clients and follows up to ensure impeccable after sales service
- Complies with established Richemont policies and standards
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