Data Center Engineer/Technician, Data Center Operations (DCO), AWS

DESCRIPTION

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are looking for Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of datacenter infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems. You will be part of the Data Center Operations (DCO) team, overseeing the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions. You will become the primary resolver for your support team, and gain troubleshooting skills on different hardware and software cases.
You will be able to troubleshoot and solve most infrastructure issues and engage other appropriate solutions groups on more complex problems to drive solutions.

Key job responsibilities
Safety

• Follow and maintain the highest safety standards and diligently encourage a world-class safety culture.
• Own the safety initiatives and projects to foster a strong safety culture.
• Adhere to all DC safety protocols during red zone (RZ) and floor operations.
• Support safety inspections and maintain site compliance standards.

Data Center Operations (DCO)

• Diagnose hardware and network problems followed by physical repairs.
• Troubleshoot events within internal Service Level Agreements (SLAs).
• Perform root cause analysis of equipment failures.
• Manual handling and lifting of equipment up to 18 kg may be required (weight limits in accordance with regulations).
• Ability to work at heights as required by operational tasks.
• Perform a variety of DCO procedures including break-and-fix repairs, host-level decommissions (HLD), server rack decommissions (SRD), media removal, media destruction, and first responder duties.
• Troubleshoot hardware issues using SOPs and available documentation; escalate when actions deviate from established procedures.

Scope & Decision-Making

• Operate across one or more process paths within the DCO team, applying knowledge to determine the correct task or procedure — including slight deviations — to achieve desired outcomes.
• Work is reviewed daily by supervision.

Communication & Collaboration

• Communicate clearly via tickets, SIMs, task tracking entries, and write-ups.
• Participate effectively in team meetings and present work to leaders.

Impact & Process Improvement

• Deliver work that impacts team metrics including ticket resolution, decom throughput, and safety compliance.
• Take action to improve operational excellence within DCO workflows.

Shift & On-Call

• Must be able to support shift-based schedules including nights, weekends, and on-call rotations as required by operational needs.

About the team
Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud

BASIC QUALIFICATIONS

• Experience with computer hardware troubleshooting and repair
• Experience in computer networking
• High school or equivalent diploma
• Speak, write and speak fluently in English

PREFERRED QUALIFICATIONS

• Bachelor's degree in IT, computer science or equivalent
• Experience in a data center or other critical environment
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Basic knowledge of Linux and experience with network protocols

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.