Guest Experience Representative - Level II

Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai’s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate. Our portfolio spans Lifestyle & Entertainment, Destinations, Real Estate, Hospitality, and F&B, including Skydive Dubai, Deep Dive Dubai, XDubai, Dubai Harbour, Kite Beach and more.

This position is responsible for facilitating the customer’s experience at X Dubai’s attraction or facility. this position will reflect X Dubai’s brand in a face to face interaction with customers and guests.

Note - This role will be at Edge Walk and will be based in Address Sky View Hotel Dubai Downtown.

• Daily opening and closing procedures of Edgewalk
• Supervising the progress and experience of each assigned group.
• Usher the guests.
• Fitting harness and helmets correctly and supervising the use of all safety equipment.
• Conducting pre-tour safety orientation for each tour group.
• Using customer engagement skills to ensure a memorable experience for each guest.
• Assuring the safety and wellbeing of guests throughout each tour.
• Help and resolve customer complaints and questions
• Demonstrate a high level of customer service
• Keep all filing up to date for database - sales and members
• Servicing existing reservations of guests including upgrading, modifying and taking payments for existing reservations.
• Go the extra mile to engage customers
• Inform customer of deals and promotions
• Assists in the upkeep of the facility.
• Assist and collaborate with the team on events and projects
• Perform all other duties assigned by supervisor or manager
• High school diploma or equivalent.
• Previous 3 years of experience in retail or customer service preferred.
  
  
  

Note

Due to a high influx of profiles, only shortlisted candidates will be contacted.