Guest Relations Manager

AlphaMind is a leading hospitality and lifestyle group behind some of the region’s most renowned dining, nightlife, and entertainment concepts. We are looking for an experienced and guest-focused Guest Relations Manager to join one of our fine-dining outlets. The ideal candidate will have strong experience in luxury hospitality, excellent interpersonal skills, and the ability to lead front-of-house guest experience operations in a fast-paced, high-end dining environment, ensuring every guest receives an exceptional and memorable experience aligned with our brand standards.

Key Responsibilities

• Oversee and manage all guest relations and reservation operations within the outlet
• Ensure a seamless, personalized, and high-quality guest experience from arrival to departure
• Supervise the Guest Relations team and ensure consistent luxury service standards
• Maintain and manage guest profiles, including preferences, special occasions, VIP notes, and dietary requirements
• Handle reservations, walk-ins, and waiting lists with precision and efficiency
• Coordinate floor plans and seating arrangements with the Outlet Manager to optimize service flow
• Ensure prompt, professional handling of all guest inquiries via phone, email, and in-person interactions
• Proactively engage with guests during service to gather feedback and ensure satisfaction
• Address guest concerns or complaints with professionalism, discretion, and immediate resolution
• Promote outlet offerings, seasonal menus, and special experiences in a refined and knowledgeable manner
• Ensure the welcome desk and reception area reflect a luxury brand image at all times
• Monitor guest flow during service and ensure smooth coordination between front-of-house teams
• Train and coach Guest Relations team members on etiquette, service standards, and guest engagement
• Ensure compliance with company policies, grooming standards, hygiene, and safety regulations
• Support incident reporting and ensure corrective actions are implemented where required
• Collaborate closely with management on VIP reservations, events, and special guest arrangements
• Contribute to continuous improvement of guest experience standards and service delivery
  
  

Requirements

• Previous experience in Guest Relations or Front-of-House roles within fine dining or luxury hospitality
• Minimum 2 years of experience in a supervisory or Guest Relations Manager role
• Strong understanding of luxury service standards and guest experience principles
• Excellent communication, presentation, and interpersonal skills
• Ability to manage high-pressure service environments with professionalism and composure
• Strong organizational skills and attention to detail
• Proficient in reservation systems and basic Microsoft Office tools
• Professional appearance and polished demeanor aligned with luxury brand standards
• Positive attitude, strong leadership ability, and guest-first mindset